Inside Sales Specialist

Inside Sales Specialist

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labeling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Eurofins Healthcare Assurance possesses over 25 years of experience in the pharmaceutical and healthcare industry, supporting customers around the world on their compliance journeys. Our global network of auditors allows us to respond to your requests swiftly with travel costs and time minimized. As integrity and confidentiality matter, we uphold a high level of impartiality in all the audit work we deliver.

In addition to on-site audit services, thanks to our expertise, we can deliver training and advisory services to better support customers who need extra help in reaching compliance goals. Shared GxP audits and purchase of GxP audit reports are both available online to offer a fast and streamlined experience.

Job Description

Reporting to the Global Sales Manager, in the Healthcare division, the Inside Sales Specialist is responsible for managing a defined portfolio of clients, processing orders, preparing and sending proposals, and ensuring smooth execution of sales agreements remotely. This role focuses on building and maintaining strong relationships with clients, supporting Business Developers with client insights and order management, and tracking sales activities in the CRM system. This position plays a key role in ensuring client satisfaction, timely order fulfillment, and achieving revenue targets through effective portfolio management.

Key Responsibilities:

Account Management & Client Support

• Manage a defined portfolio of clients, serving as the primary point of contact.
• Maintain and strengthen relationships with clients, ensuring satisfaction and addressing their needs promptly.
• Understand client requirements to provide tailored solutions.

Quoting & Sales Execution

• Prepare and send proposals and quotations on time.
• Follow up on offers to drive approvals and contract signings.
• Support clients through the sales process remotely, addressing questions and clarifying terms.
• Ensure timely closure of contracts to meet revenue targets.

Sales Reporting & Pipeline Management

• Maintain up-to-date client records and pipeline in CRM systems.
• Track key metrics such as order status, renewal dates, and revenue forecasts.
• Provide regular updates and reports to management on portfolio performance.

Support to Business Development

• Assist Business Developers by providing client insights, preparing preliminary offers, and supporting follow-ups.
• Coordinate with Business Developers to ensure seamless handover and alignment on account strategy.
• Process orders received by Business Developers' customers, ensuring all details are accurately reported.
• Track sales activities on CRM system to ensure proper reporting.

Skills

Sales & Communication Skills

• Excellent verbal and written communication skills
• Strong persuasion and negotiation abilities
• Active listening and needs-analysis skills
• Professional phone, email, and video-meeting presence

Organizational & Analytical Skills

• Strong time management and prioritization skills
• Ability to manage multiple leads and accounts simultaneously
• Data-driven mindset with the ability to track KPIs and pipelines

Technical & Digital Skills

• Proficiency with CRM systems (e.g., Dynamics)
• Comfortable with sales tools, video conferencing, and MS Office / Google Workspace
• Ability to quickly learn new products and systems

Interpersonal & Behavioral Skills

• Customer-focused and solution-oriented mindset
• Resilience and persistence in a target-driven environment
• Ability to work independently and as part of a team
• Adaptability and openness to feedback

Qualifications

Background & Experience

• 2 years previous experience in inside sales, customer service, business development, or account support
• Experience in B2B sales is preferred
• TIC industry experience is a strong advantage
• Exposure to lead qualification, quoting, order processing, or account management

Education

• Bachelor's degree in business, Sales, Marketing, Economics, Chemistry, Pharmacy or related field.
• Equivalent professional experience may substitute formal education

Language & Cultural Skills

• Italian; Fluency in English; additional languages are a strong advantage
• Ability to work in an international or multicultural environment

Additional Information

We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!