Sales Support Specialist - Remote Eligible

Job Title

Job Description

Main Responsibilities of this Position:

Follow the processes to maintain data quality in key systems

Seek and gather accurate information to fully support customers

Key Areas of Responsibility:

Processing all Customer Master Data inputs and changes

Accountability for managing the administration of all customer-related data

Ensuring that service quality levels fully meet expectations

Identifying and communicating gaps, queries, and errors

Maintaining a high standard of customer service

Supporting improvement programs

Informing Team Lead of any issues or opportunities with existing activities

Special data related projects as assigned by management

Competencies:

School Education: High School Completed

Strong computer skills including basic knowledge of Microsoft office tools / Intermediate knowledge of Excel

English Level B2

Has history of working in a Multinational & cross-functional, collaborative team environment

Understanding of customer administration matters for different countries

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a value for money positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.