GTM Sales Support Specialist

GTM Sales Support Specialist

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

We are looking for Sales Support Specialists to join our Vertical Sales Support Team in GTM. This team is embedded within our Vertical Sales teams, whilst being part of a wider team of Sales Support Specialists.

Reporting to the Sales Director, you will provide tailored, client-facing operational support, designed to help our sales teams to focus on what they are good at – solving client problems with Experian platforms, technology and data.

Your role will go beyond sales support. You will identify inefficiencies and recurring challenges, promote improvements and help fix problems on your own and with colleagues across teams.

If you excel in a collaborative environment, is passionate about operational excellence, and wants to make a tangible difference to client experience and a meaningful contribution to the success of a sales team, this role would be ideal for you.

Responsibilities (this may vary depending on which team you support):

• Client-Facing Support - You will be a trusted contact for client queries, ensuring professional responses.Support onboarding, delivery and migration activities to deliver a smooth client experience. Build relationships that enhance client satisfaction and retention.
• Sales Support - Help prepare accurate quotes, contracts, and client-facing presentations using tools like CPQ and CLM.Identify skill, knowledge and capability gaps across sales teams. Be the contact for insight into challenges or improvements that could benefit the sales team and sales processes.
• Communication & Collaboration - Guide communication between vertical sales and central functions (marketing, product, customer support). Ensure client needs are aligned with internal delivery teams, tracking resolutions and participate in client meetings, follow-up on action items..
• Sales Process Enablement - Monitor and report on sales performance KPIs, providing relevant insights. Contribute to the development of vertical-specific account plans.

Qualifications

• Sales awareness - Experience working with or alongside sales teams, with an understanding of the responsibilities, pressures, and workflows of roles such as Account Managers, Business Development, and Sales Specialists.
• Proficient in platforms like Salesforce or HubSpot.
• Customer-centric mindset
• Tailor communication style to audience both internally and externally
• Process Optimisation: Identify inefficiencies and suggest improvements.
• Stakeholder Management: Experienced in managing expectations and prioritising
• Data Analysis and Reporting: Interpret sales data and provide insights.

Additional Information

Benefits package includes:

• Hybrid working
• Great compensation package and discretionary bonus
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Grade: E/EB9

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