Sales Support Analyst

Sales Support Analyst

Experian is a global data and technology company that drives opportunities for people and businesses worldwide. We help redefine lending practices, discover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.

We operate in a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industry segments.

Investing in people and advanced new technologies to unlock the power of data. As a company listed on the FTSE 100, traded on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters is in Dublin, Ireland. Learn more at experianplc.com.

Job Description

General Area Description:

The Commercial Management is responsible for executing the company's sales strategy, driving sustainable business growth through the management of three key sales segments: Strategic Large Account, Large Account Financial and Telcos, and the SME (Small and Medium Enterprises) segment. Additionally, it oversees the Sales Operational Excellence area, which ensures the efficiency, standardization, and continuous improvement of commercial processes. This management acts as a strategic pillar to achieve revenue, profitability, and market positioning objectives.

Job Purpose:

To enhance the work of the Key Account Managers team by generating commercial opportunities, coordinating strategic meetings with current and potential clients, and providing comprehensive support in the prospecting, follow-up, and closing of business processes. Its management will have a direct impact on revenue growth and the consolidation of long-term relationships with key clients.

Deliverables and Success Indicators:

• Strategic meetings coordinated with current and potential clients.
• Update and follow-up of opportunities in Salesforce.
• Commercial presentations and documents.
• Coordinated proposals with internal areas (marketing, presales, operations, legal).
• Periodically generated commercial KPI reports.
• Prospecting campaigns activated in conjunction with marketing.

Job Responsibilities:

• Identify and contact key decision-makers in current and prospective clients, coordinating high-value meetings for KAMs.
• Manage prospecting calls and ensure effective commercial meeting agendas.
• Update and follow-up on opportunities in the CRM (Salesforce), ensuring traceability and quality of information.
• Coordinate with internal areas (marketing, presales, operations, legal) for the timely delivery of commercial proposals.
• Support the preparation of presentations, commercial documents, and support materials for strategic meetings.
• Monitor commercial KPIs and prepare periodic reports for management and the sales team.
• Activate and execute prospecting campaigns in conjunction with the marketing area, ensuring alignment with the sales strategy.
• Collaborate with KAMs in the follow-up to clients, contributing to the closure of opportunities and the achievement of revenue goals.

Role Requirements:

We are looking for a professional with experience in commercial or sales support areas, with great ability to generate contacts, organize business agendas, and support the strategic accounts team in the concretization of opportunities. Must be a results-oriented person, with persuasive communication skills and CRM management.

Education:

Training: Professional or technical in areas of Administration, Commercial Engineering, Marketing, or related fields.

Experience:

• 2 to 4 years in commercial roles, sales support, inside sales, or B2B prospecting.

• Previous experience in direct contact with clients and generating business agendas

Technical Knowledge Required:

Technical Knowledge:

• Advanced CRM management (ideally Salesforce).

• Good command of Office tools (Excel, PowerPoint) and executive presentations.

• Desirable experience in service, technology, or consulting industries.

Key Skills:

• Persuasive communication and results orientation.

• Ability to open doors and relate to different organizational levels (including C-Level).

• Organization, time management, and disciplined follow-up.

• Commercial mindset with a focus on revenue and growth.

• Collaborative work with multifunctional teams.

Languages: Basic level.

Competencies: What competencies are necessary (e.g., assertive communication, adaptability, critical thinking... etc.)?

Why is this role critical for us?

The role directly impacts the generation of pipeline and revenue.

Experian celebrates what makes us different. The culture and staff of Experian are key differentiating elements. We take our people agenda seriously and focus on what truly matters: DEI, work-life balance, development, authenticity, commitment, collaboration, well-being, reward and recognition, volunteering... and the list goes on. The strong focus of Experian, where people are first, has been awarded: Great Place To Work™ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 stars), to name a few. Take a look at Experian Life on social media or our employment site to understand why.

Experian prides itself on being a company that offers equal opportunities and positive action. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and contribute their best regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have any disability or special need that requires accommodations, please let us know as soon as possible.