Sales Support Specialist

Sales Support Specialist

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

We are looking for a Sales Support Specialist to join our vertical sales team within Experian's Sales and Marketing division.

Reporting to a Sales Director within our Strategic Financial Services team, you will be an integral member of the sales team and provide proactive, tailored operational support (both to our clients and to our sales team).

You will also help identify inefficiencies and recurring challenges, promoting improvements, and driving solutions, both independently and in collaboration with colleagues across Experian.

If you excel in a collaborative environment, are passionate about operational excellence, and want to make a tangible impact on client experience while contributing meaningfully to the success of our sales team, this role is ideal for you.

Responsibilities

• Client-Facing Support: Act as a trusted contact for client queries, ensuring professional responses with agreed timelines. Source and consolidate information to resolve client issues and create value for both our clients and Experian. Support onboarding, delivery, and migration activities to provide a seamless client experience. Build strong relationships that enhance client satisfaction and retention.
• Sales Support: Prepare accurate quotes and proposals, reports, contracts, and client-facing presentations using tools such as Microsoft Office, Salesforce (including CPQ), and Oracle Sales Insight. Co-ordinate and facilitate meetings, calls and follow ups. Be the go-to contact for insights into challenges or process improvements that could benefit the sales team and enhance sales workflows.
• Communication & Collaboration: Facilitate and manage communication between sales and central functions (e.g., marketing, product, and customer support). Align client needs with internal delivery teams, track resolutions, and actively participate in client meetings.
• Sales Process Enablement: Monitor and report on sales performance KPIs, providing actionable insights. Contribute to the development of client account plans and support vertical-specific strategies.

Qualifications

• Sales Awareness: Experience working with or alongside sales teams, with an understanding of the responsibilities, pressures, and workflows of roles such as Account Managers, Business Development, and Sales Specialists.
• Proficiency in platforms such as Microsoft Office, Salesforce, and Oracle Sales Insight (or similar tools).
• Customer-centric mindset with strong problem-solving skills.
• Tailor communication style to suit different audiences, both internally and externally.
• Process Optimisation: Experience identifying inefficiencies and recommending improvements.
• Stakeholder Management: Experienced in managing expectations and prioritising effectively.
• Data Analysis and Reporting: Ability to interpret sales data and provide meaningful insights.

Additional Information

Benefits package includes:

• Hybrid working - 2 days a week in the office
• Great compensation package including discretionary bonus
• Core benefits include pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.