Inside Sales / Customer Service Representative

Inside Sales / Customer Service Representative

At FASTSIGNS of Spokane, we're looking for an experienced person to fill a role of Inside Sales / Customer Service Representative.

Key Responsibilities:

• Be the go-to expert for our walk-in, email, e-commerce, and phone customers seeking to purchase signage.
• Engage in meaningful client conversations, offering consultative sign sales solutions that meet our clients' needs.
• Generate timely client quotes for the recommended client signage solution.
• Ensure accurate record-keeping of quotes, sales, work-in-progress, and completed projects.
• Collaborate with the team to ensure signage project accuracy and timely completion.
• Manage the client project from consultation, quote, order, production to completed installation to ensure quality project completion and customer satisfaction.
• Coordinate signage delivery or installation schedules.
• Properly close the project and obtain final project payment.

Ideal Qualifications for FASTSIGNS Inside Sales / Customer Service Representative:

• Previous retail or counter sales experience is required.
• Someone who enjoys interacting with clients and working to exceed client expectations
• Willingness to learn and apply software tools including AI tools
• Outgoing, responsive, eager to learn and has the ability to build relationships
• Great listening and organization skills
• Ability to work under pressure to output high volume, high-quality work

The position pays an hourly wage plus sales commission on all completed sales. For strong performers, the commission has the potential to be a significant portion of the overall compensation. Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? Are you looking for a job where your pay is tied to your performance? If so, we are looking for employees just like you! Apply today!

Compensation: $43,500.00 - $66,000.00 per year