✨ About The Role
- The Inside Sales Manager will proactively and professionally advise potential and existing customers throughout the subscription process via various communication channels, including phone and email.
- They will work closely with their team to ensure customers receive the best possible support and that team goals are met.
- The role involves implementing communication strategies to address individual customer needs and enhance long-term satisfaction with the service.
- Collecting and understanding customer feedback is crucial, as this information will be used to support product improvements and customer engagement strategies.
- The candidate will actively engage with internal processes to maintain a comprehensive overview and identify areas for efficiency improvements and exceptional customer experiences.
âš¡ Requirements
- The ideal candidate enjoys customer interaction and has some experience in customer consulting, sales, or customer service.
- They should be service-oriented and capable of independently solving customer problems.
- Strong communication skills, both written and verbal, are essential, with the ability to adapt to different conversation partners.
- A structured and detail-oriented approach is important, as they will be expected to question existing processes and optimize their work.
- Fluency in German and proficiency in English are required for effective communication with clients.