SMB Sales Manager

SMB Sales Manager

Join Fintech in Tampa as an SMB Sales Manager! The primary responsibility of the SMB Sales Manager is to motivate and lead by example, a team of front-line inside sales reps to achieve their individual and team quotas for Fintech's PaymentSource Premium products. The ideal candidate has a dynamic personality with a wealth of sales skills and sales experience and a hunter mentality for meeting sales objectives. Most importantly, the Sales Manager will be expected to develop and coach the sales staff in order to grow and maintain the sales pipeline. Secondarily, the candidate will also be required to show experience working with product teams to gather insights into our customers' unique needs, market conditions, and competitive set. The Sales Manager will work with Fintech's Product team and executive team to develop sales strategies for securing new paid subscriptions of our non-alcohol invoice management and payment solution.

Requires 3-5 years of experience as front-line individual sales contributor and 1-3 years in sales management. Additionally, the candidate will have a base-level understanding of the SMB ecosystem, the SMB customer profile, and down-market sales strategies.

The Sales Manager will perform as a front line seller of Fintech's Premium solution in pursuit of attaining an annual sales quota as an individual seller and a team quota as a sales team leader.

Essential Functions:

• Prospect and qualify sales leads for sales pursuit using typical research vehicles such as trade publications, industry websites, social media platforms, distributor websites, and third-party partner websites.
• Deliver phone and Zoom sales demos to small business owners
• Utilize a consultative approach to uncover our prospects' business challenges and position Fintech value statements as a means to mitigate those business challenges
• Participate in sales-led marketing programs that promote the Premium solution
• Prepare, collect and process sales agreements for new clients
• Participate in a daily team sales cadence and sales performance reporting
• Achieve the assigned annual Premium sales quota as front-line sales rep

Premium Sales Program Management:

• Participate in the development of Premium marketing materials for both retailers and vendors
• Develop retailer and vendor sales strategies for the Premium program
• Coach and motivate team members to perform at an elite level and to achieve sales objectives
• Assess rep and program performance and refine strategies as needed to deliver positive sales results
• Develop sales best practices and SOPs for executing sales of the Premium solution
• Develop and present annual sales and go-to-market strategies for the SMB, Premium and Legacy teams
• Develop and deliver internal training as needed for the SMB, Premium and Legacy teams
• Develop, track and report high-level and detail-level performance measures
• Compose and present content related to sales performance against KPIs in executive level meetings
• Give and receive feedback on sales and professional performance
• Interact with the Product team to drive product enhancements that can accelerate new sales
• Provide high level feature/enhancement requirements to the Product team
• Participate in quarterly product road-mapping exercises
• Maintain interest in driving enrollment of new vendors into the vendor-side experience of Premium
• Achieve annual Premium sales quotas as individual contributor, for team and for company
• Work with the SalesForce Administrator to develop performance reporting and dashboards
• Attend trade shows and conferences when applicable to the promotion of the Premium solution
• Manage customer escalations and issue resolution pertaining to the Premium solution
• Foster a rich culture of professionalism, performance and respect within the SMB team

Qualifications:

• Minimum 3-5 years inside or outside B2B sales required
• Minimum 1-3 years inside or outside B2B sales management required
• Self-starter and tenacious new business hunter
• Goal-driven
• Strong desire to compete in a professional manner and excel in sales peer group
• People-oriented and client-focused
• Ability to interact and communicate with internal teams in a professional manner
• Ability to interact with customers in a professional and friendly manner
• Excellent phone manners are essential
• Excellent communication skills (verbal and written)
• Detail-oriented organizational skills
• Ability to prioritize deliverables to meet timelines
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience with a customer relationship management (CRM) software application (SalesForce.com preferred, but not required)
• Phone training and/or online presentation experience a plus
• Ability to work independently as well as part of a team

Our Benefits:

• Hybrid Work
• Employer Matched 401K
• Company Paid Medical Insurance Option for Employee and Dependent Children
• Company Paid Dental Insurance for Employee
• Company Paid Vision Insurance for Employee
• Company Paid Long and Short-Term Disability
• Company Paid Life and AD&D Insurance
• 18 Paid Vacation Days a Year
• Six Paid Holidays
• Employee Recognition Programs
• Holiday Bonus
• Incentive Compensation
• Community Outreach Opportunities
• Business Casual Dress Code

About Fintech:

Fintech, a pioneering accounts payable (AP) automation solutions provider, has dedicated nearly 35 years to automating invoice processing between retail and hospitality businesses, and their supply chain partners. Backed by leading investors TA Associates and General Atlantic, it stands as a leader in this sector. Its flagship product, PaymentSource®, was first built for the alcohol industry to provide invoice payment automation between alcohol distributors and their customers across all 50 states. Today, it is utilized by over 267,000 businesses nationwide for invoice payment and collection associated with all B2B business transactions. This proven platform automates invoice payment, streamlines payment collection, and facilitates comprehensive data capture for over 1.1 million business relationships. Recognizing operational hurdles, Fintech expanded its payment capabilities to include scan-based trading/consignment selling for its vendors and retailers and built an advanced CRM tool with functionality to fortify vendor, supplier, and distributor field execution, addressing diverse profit center challenges.

Fintech is a Drug-Free Workplace. Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. We E-Verify.