Sales Operations Manager

Sales Operations Manager

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.

Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. Here at Fireblocks, we enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Digital assets are protected from cyber-attacks, internal collusion, and human error using next-generation multi-layer technology. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O.

As of January 2025, we serve over 2000 institutional customers, have secured the transfer of over $10 trillion in digital assets and are the highest valued digital asset infrastructure company in the world, with over $1 billion raised.

Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Come join us as we Secure. Simplify. Scale.

The GTM operations Team is the bridge between the Sales organisation and all other business functions at Fireblocks. We are responsible for the GTM strategy and planning, business analysis, operations and sales tools for the sales organisation. As our Sales organisation and business needs are growing, we are looking to scale our support capabilities for the sales organisation and other business functions that rely on our CRM.

We are looking for an experienced and results-oriented Sales Operations Analyst to join the GTM Operations team and support Fireblocks in its next phase of growth. In this role, the Sales Operations Analyst will be the primary business partner providing direct operational support to our Sales, BDR, and Customer Success teams in APAC, as well as helping drive/execute various GTM Ops initiatives and programs. This individual contributor role reports directly to the Director of GTM Operations and is located in our Singapore office.

You'll be:

• Providing day-to-day ad-hoc administrative support to BDRs, Sales Directors, and Customer Success teams
• Helping drive the adoption of our CRM (SFDC) to ensure proper use, forecast best practices, and maintain data hygiene.
• Supporting BDR activities (prospecting, target lists, data uploads and enrichment)
• Building reports and dashboards to provide visibility into our key KPIs to sales and key business partners, and having the ability to pull data points and analysis together to influence leaders and provide strategic recommendations
• Collaborating with Deal Desk to help manage the daily aspects of deal structuring and quoting support, contract management, and order administration
• Identifying areas for process improvement to build efficiency and scale
• Managing and supporting our in region Quarterly Business Reviews in collaboration with the Geo VP of sales
• Acting as a liaison with Finance/Rev Ops, Deal Desk and Order Management, Product, Legal, Customer Success and Marketing
• Supporting in region enablement and training for Sales

You'll bring:

• Significant professional experience in either Sales Operations, Renewal Operations or Business Operations
• Experience using sales systems, CRM and CPQ tools (Salesforce, Salesforce CPQ, Outreach)
• Patience and ability to break down complex sales processes/tools, generate process documentation and train Sales reps
• Self-starter and high degree of motivation to go above and beyond the task at hand with a Positive "can do" attitude and growth mindset
• Results driven, self-motivated, and able to work independently
• Accurate and precise attention to detail
• Dependable and supportive team player
• Effective, clear, and concise verbal and written communication skills
• Ticket and Project management experience and ability to execute large scale projects
• Prior employment experience in SaaS Security or Fintech companies a plus
• Strong MS (Excel) and Google Suite experience