Sales Operations Manager - Remote Eligible

Sales Operations Manager

The Sales Operations Manager is a critical member of the commercial team, responsible for enabling scalable and data-driven growth. This role supports the sales organization with analytics, systems, process improvement, and cross-functional coordination. The ideal candidate has experience in manufacturing environments, understands the complexities of B2B markets, and can optimize operations in a fast-paced, technical sales environment.

Minimum Knowledge, Education and Skill Requirements:

• Bachelor's degree in Business, Industrial Engineering, Supply Chain, or related field. MBA is a plus.
• 5+ years in Sales Operations, preferably in a manufacturing or industrial B2B environment.
• Experience supporting sales in multiple vertical markets (e.g., electronics, medical, automotive, packaging).
• Proficient in CRM platforms (e.g., Salesforce), ERP systems – Oracle Cloud preferred, Excel, and data visualization tools (e.g., Power BI, Tableau).
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and organizational skills; able to work cross-functionally with technical and non-technical teams.
• Knowledge of roll-to-roll converting, printing, or coating processes is highly desirable.
• Data-driven mindset with experience creating dashboards and reports to track team and sales performance.
• Passionate about the voice of the customer.
• Mindset for continuous improvement utilizing LEAN principles and leading team through change, prior experience with lean implementation would be an asset.

Duties and Responsibilities:

Sales Process & CRM Management

• Work with CRM administrator and internal stakeholders and sales teams to enhance utilization and effectiveness of Salesforce across the commercial organization.
• Develop and refine sales processes to improve efficiency, accountability, and performance.
• Monitor lead-to-order and order-to-cash processes to identify bottlenecks and improvement opportunities.

Sales Analytics & Reporting

• Provide regular and ad hoc reporting on KPIs, forecasts, pipeline health, win/loss analysis, and territory performance.
• Partner with finance and marketing to develop revenue models, forecasts, and sales incentive plans.
• Analyze customer and market data to support strategic decisions.

Sales Enablement

• Support onboarding and training of sales team members.
• Ensure sales teams have access to the right tools, content, and collateral.
• Develop playbooks and process documentation to ensure consistency and best practices.
• Collaborate with regional teams to align global sales strategies with local execution.
• Support initiatives for new product launches or market expansion in coordination with product management.

Forecasting & Demand Planning

• Work with sales and supply chain teams to support accurate demand forecasting.
• Align sales forecasts with production capabilities and customer delivery timelines.

Job Specific Competencies

• Manages Complexity
• Global Mindset
• Customer Focus
• Communicates Effectively
• Builds Networks
• Plans and Aligns
• Interpersonal Savvy
• Collaborates
• Organizational Savvy
• Optimizes Work Processes
• Persuades

Job Specific Skills

• Action Planning
• Knows the Buying Influences
• Commercial Acumen
• Customer-Focused Approach
• Initiates Compelling Sales Conversations
• Strategic Planning
• Understands Issues/Motivations
• Effectively Presents Solutions
• Managing Change
• Negotiates Strategically/Tactically
• Understands Customer Needs

At Flexcon, we offer a comprehensive compensation and benefits package that includes base salary, healthcare coverage (medical, dental, and vision), life and disability insurance, 401(k) with company match, paid time off, wellness programs, and tuition assistance. Based on region, the expected salary range for this remote position is $98,000 - $173,000.

The posted salary range reflects a national pay scale and is intended to provide a general idea of compensation across different geographic regions. Actual compensation may vary depending on location, experience, and other job-related factors. We take regional market differences into consideration to ensure fair and competitive pay in each area.