Sales Operations Management

Sales Operations Management

The Sales Operations Management will be based in Shenzhen, reporting to Director, Sales Operations and Planning.

In charge of guiding Flex's sales operations and process improvements to ensure profitable revenue growth. Hold up and work with company board of directors, directors, management, sales representatives, and employees across the entire organization.

What a typical day looks like:

• Organize, plan and direct program schedules and budgets.
• In charge of tracking relevant metrics and drive action items based on results.
• Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• In charge of customer’s satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.

The experience we're looking to add to our team:

• Typically requires a Bachelor's degree in engineering or related field or equivalent experience.
• Typically requires a minimum of 5 years of experience in program administration/ management or related area.
• Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
• Accountability for the program wellness.
• Demonstrates expert knowledge of the function and a thorough understanding of ODM Power Industrial and related business.
• Language Skills: Ability to read, analyze, and interpret financial reports. Ability to respond to common inquiries or complaints from external and internal customers. Ability to effectively present information to management, and to the customer.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Computer Skills: To perform this job successfully, an individual should have advanced skills in the use of Microsoft Project, Word, PowerPoint and Excel software.
• Must be willing to travel to customer sites and to other Flex sites when required.

What you'll receive for the great work you provide:

• Social Insurance
• Housing fund
• PTO

Job Category: Sales - Marketing - Account Mgmt

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).