Director - Sales Processes And Controls

Director - Sales Processes And Controls

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Director - Sales Processes And Controls will focus on development and oversight of internal control for critical business functions across the US Small and Medium Enterprises (US SME). This team will be a key thought partner to the US SME leadership team on cross-channel workstreams, including owning the Rules Of Engagement, designing Outlier Strategy, Defining Consequence Management Strategy and Exception management framework. The Director will work very closely with several cross-functional partners including U.S. SME Commercial Effectiveness & Governance, Control Management, US SME Sales Enablement Performance & Insights and Signings Governance, Marketing, Product and other supporting teams.

The ideal candidate would be one familiar with the risk associated with the sales and account development organizations and can maintain the right balance between enabling our sales and account development colleague while maintaining the right control and compliance environment. The role requires thought leadership, critical thinking, communication, and organizational skills, and a proven record of leading initiatives from inception to successful execution.

Responsibilities include:

• Lead, mentor, and build a smart working, highly engaged team with diverse talent who is tasked to identify risk and establish mitigating controls while embedding a culture of compliance into everything they do
• Establish and enhance governance frameworks that promote strong controls, operational integrity, and accountability
• Conduct periodic risk assessments across the team, including cross-functional risks impacting business performance, conduct, and operations
• Own and maintain Standard Operating Procedures for business-critical Sales Enablement processes
• Evaluate process-level risks and build preventative and detective controls that mitigate risk in critical business activities
• Serve as an internal consultant for the Sales Enablement team, with a focus on ensuring control management is embedded in the day-to-day operations of our organization, and a liaison between the team and second- and third-line risk partners

Required Qualifications:

• Bachelor's Degree or equivalent experience in Business, Risk Management, Communications or related field
• 5 years of experience in operational risk management, process governance, consulting, or related fields
• Ability to analyze large sets of data, with strong analytical skills and expertise in spreadsheets, charts, and data visualizations
• Exceptional written and verbal communication skills and comfort presenting at all levels of the organization
• Excellent project management skills with a record of successful results on complex, large-scale, cross-functional initiatives
• Ability to build strong partnerships and work collaboratively with others to meet shared objectives
• Strong people leadership experience and leading team members across multiple markets

Preferred Qualifications:

• Advanced degrees or certifications are advantageous
• Previous experience in Consulting is a plus
• Demonstrated history and ability to manage cross-functional workstreams, and partner with teams spread over geographies and with varying backgrounds
• Experience using SQL and other analytical tools

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws.