Oversee customer relations and retention at the scales, including greeting customers and analyzing products for purchase and overrides. Field all inbound calls and provide customer service. Respond to quote calls received in less than 30 minutes or as soon as reasonably possible. Assist all buyers with customer needs. Cold call potential new customers and build a database to track successes of calls and potential sales. Report sales performance weekly. Conduct customer surveys. Coordinate customer appreciation events. Operate both ferrous and nonferrous scales with full knowledge of processes and systems. Stay current on state and local regulations regarding scrap metal recycling, understanding what sales can be made and what materials we cannot buy. Coordinate the enforcement of these regulations in the facility. Perform other duties as assigned by the Manager.
Minimum qualifications include the ability to work in a fast-paced, non-stop environment while providing excellent customer service and handling multiple projects. Minimum of two years previous work experience in sales, retail, and/or customer service or a bachelor's degree in a business related field is preferred. Demonstrated ability to develop new customers as well as the ability to maintain and strengthen current customer relationships and build new leads for sales. Strong administrative background. Proven ability to work independently and with others and be part of a team. Must be able to work well under pressure and meet critical deadlines. Ability to understand and carry out written and oral instructions. Must have excellent verbal and written communication, organization, and time management skills. Ability to be flexible, supportive, and adaptive to changes in direction, priorities, and job duties. Computer experience, including Microsoft Excel, Word, and the ability to learn in-house systems. Knowledge of the metals recycling industry preferred. Ability to meet attendance schedule with dependability and consistency. Flexible to work off hours, weekends, holidays in an industrial environment which includes being outdoors in all weather conditions. Bilingual preferred.
Best benefits in the business include competitive compensation, unlimited growth potential, paid training, paid vacation, paid parental leave, profit sharing, tuition reimbursement scholarships, low-cost medical, dental, vision, company-paid life and disability insurance, company matching 401(k) plan, and employee stock purchase plan.