Sales Operations Analyst - Remote Eligible

Sales Operations Analyst

FocusKPI is looking for a Sales Operations Analyst to join one of our clients, a high-tech SaaS company. Our client's Customer Strategy & Operations (CSO) team sets and drives key business initiatives across the company. The team complements and supports product, engineering, sales, and marketing teams across three critical areas: corporate and business unit strategy, business planning and sales operations, and business systems and tools development. Our client is looking for a motivated and detail-oriented Sales Operations Analyst to join the dynamic team. This is a great opportunity for someone early in their career to gain hands-on experience in a fast-paced SaaS environment. You'll play a key role in supporting our sales processes and systems, helping drive efficiency and accuracy across our operations.

Work Location: Remote - anywhere in the US

Duration: 12-month contract

Pay Range: $30/hr to $36.50/hr

Responsibilities

• Reporting and Analysis: Build and maintain sales reports and dashboards to track key performance indicators. Monitor data quality and integrity across systems; identify and resolve discrepancies. Analyse sales performance and provide insights to inform decision making.
• Process Improvement: Identify opportunities to streamline workflows and improve sales operations. Partner with IT and Sales to implement changes that enhance efficiency.
• Stakeholder Support: Respond to ad hoc sales support requests, providing timely and practical solutions. Collaborate with stakeholders to tailor reporting and share insights that support local and global sales efforts.
• System & Data Governance: Ensure consistent and accurate data entry across Salesforce and related tools. Promote system adoption and adherence to data governance standards.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Data Analytics, or a related field
• 1-2 years of experience in sales operations, business analysis, or a related role, preferably within a SaaS environment
• Proficiency in Salesforce CRM and familiarity with enterprise SaaS tools like Gong, ServiceNow etc
• Conversational intelligence tooling experience a distinct advantage
• Strong analytical and problem-solving skills, with the ability to interpret and present data from multiple sources
• Excellent interpersonal, verbal, and written communication skills
• Ability to manage multiple tasks and meet time-sensitive deadlines with a high degree of accuracy and attention to detail
• Demonstrated proficiency with Excel and/or Google Sheets, including pivot tables and VLOOKUP functions