Sales Enablement Specialist

Sales Enablement Specialist

Job Summary: Provide outstanding customer experience to Master Lock's Commercial distributors and end customers by overserving aligned sales resource needs at the highest level. Executes action plans with an outbound focus on aligned customers. Acts as the primary liaison between aligned outside sales team members and Deerfield business partners, driving efficiency and effectiveness in the commercial sales process.

Duties & Responsibilities:

• Proactively and regularly engage with aligned outside account managers, ensuring open action items requiring follow-up and resolution are handled promptly, fully, and professionally.
• Pre & Post sale value-add touches to enhance customer experience for key accounts, including but not limited to product recommendations & quote creation and issue resolution & post-sale touch points.
• Organize and supply sales content for aligned account managers regular business reviews with key accounts to drive share of shelf, competitive share gains, expanded offerings, and coordinated joint sales & marketing activities.
• Assist in the evaluation and determination of the appropriate marketing and promotional approaches to grow aligned accounts.
• Mine proprietary "Install Base" tool to uncover new opportunities with our key customers for aligned account managers.
• Reach out to locksmith dealers throughout the country to place mounts, boards. Send samples and literature.
• Lead quarterly promotion conversations / marketing to distribution partners where required.
• Act as initial touch point for qualification and appropriate routing of leads, ensuring receiving party is supplied with all relevant and actionable data points and insights to speed sales process.
• Document sales activities, opportunity forecasts, leads and contact interaction in CRM software.
• Monitor open order report for late orders, orders to splint and other issues.
• Present webinars with company approved content for key customers and end users within aligned territories.
• Other related tasks as assigned to meet business needs.

Values:

• Demonstrates Integrity
• Works as a Team
• Takes Ownership
• Action-Biased
• Fosters a Winning Spirit

Key Competencies:

• Strategic Mindset: Ability to see future possibilities and translate them into strategies
• Drives Vision and Purpose: Paint a compelling picture of the vision and strategy that motivates others
• Business Insight: Apply knowledge of business and the marketplace to advance the organization's goals
• Collaborate: Build partnerships and work collaboratively with others to meet shared objectives
• Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Instill Trust: Gain the confidence and trust of others through honest, integrity and authenticity
• Customer Focus: Build strong customer relationships and deliver customer-centric solutions
• Drive Engagement: Create a climate where people are motivated to their best to help the organization achieve its objectives
• Drives Results: Consistently achieves results, even under tough circumstances
• Decision Quality: Make good and timely decisions that keep the organization moving forward
• Plans and Aligns: Plan and prioritize work to meet commitments aligned with organizational goals
• Ensures Accountability: Holding self and others accountable to meet commitments
• Manages Conflict: Handles conflict situations effectively, with a minimum of noise
• Organizational Savvy: Maneuver comfortably through complex policy, process, & people-related organizational dynamics
• Action Oriented: Take on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
• Manage Ambiguity: Operate effectively, even when things are not certain or the way forward is not clear

Qualifications:

• Bachelor's degree in related field or equivalent preferred
• Minimum of 3-5 years similar work experience
• Strong time and task management / organization skills
• Strong technical aptitude with proficiency in O365 suite or similar
• Positive attitude toward, and adherence to, CRM and strong business process
• Must have excellent communication skills to interact with team members and customer base via phone, email and video
• Strong interpersonal and relationship building skills
• Builds trust within and across teams and customers
• Coachable attitude with a strong desire to help others