Coordinator - F&B Sales

Coordinator - F&B Sales

Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

The F&B Sales Coordinator is responsible to assist the Project Manager in Lifestyle membership. Takes part in restaurant reservation by answering calls and making reservations as well as helping in the operation if required.

What You Will Do:

• Handle all telephone or email inquiries and ensure all information data could be delivered timely and correctly.
• Good product knowledge of membership card information and hotel facilities. Be able to conduct hotel tour with client.
• Collect and register the guest information and other records. Ensure all application form are fully completed. Proper explanation is given if there is any discrepancy.
• Assist guests in downloading the mobile app and enrolling in the membership.
• Maintain a good relationship with customers by providing an excellent after sale service to improve the renewal rate of the membership cards.
• Deliver the latest F&B promotion information to customers in time and follow up on the reservation, payment and other related work.
• Concern on all the demand change trend and feedback of customer, analysis the reason and provide information as well as ideas to the Project Manager.
• Assist in the distributions of relevant hotel information to clients when required.
• Maintain a good relationship with the other department and provide all necessary assistance when required.
• Required to be well verse in all F&B outlets information over and above the Lifestyle in order to sell groups and queries for outlets.
• Handle guest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Support the Food and Beverage operation, including working in restaurants in weekend if necessary. Responsible to take care of the Festive Desk.

What You Bring:

• Poses an affinity for guest service as well as experience in sales, membership and F&B.
• High school education or equivalent experience.
• Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations.
• Excellent reading, writing, and oral proficiency in English language.
• Must be able to speak, read, and write Bahasa Malaysia.
• Must have the right to work in Malaysia.

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.

What to expect: You will…

• Be a champion of the Golden Rule: Do unto others as you would have them do unto you
• Be part of a cohesive team with opportunities to learn, grow and develop
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.