Group Sales Manager

Group Sales Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A lone star welcome in the country's capital of southern cool. We can't wait to welcome you to Houston, the country's capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.

About the Role

Reporting to the Director of Sales, the Group Sales Manager promotes and sells to group markets in defined geographic regions. This role generates hotel awareness through direct phone sales, direct sales calls, tradeshows, and networking groups while working closely with the Sales and Commercial team to solicit, sell and confirm the group business required to meet budgeted sales goals. The ideal candidate should possess the ability to solicit group travel. This position requires a high degree of independent judgement and discretion in decision making.

An ideal candidate should embody a high commitment to service, be a strong team player, impeccable verbal and organizational skills, outstanding attention to detail, the ability to multitask and the willingness to work in an extremely fast-paced environment. Applicants will be a willing team player, comfortable with technology and willing to accept assignments on a as need basis, in order to promote teamwork. Flexibility to work early mornings, evenings, weekends, holidays, and travel as necessary.

What You Will Do

Responsible for all groups of 10 rooms or more per night.

Promote and sell to group market in defined geographic region (Southwest & Latam, Embassy, and International Consulates) and Key Strategic Vertical Accounts.

Identify and target group customers that will generate business on behalf of the hotel but not conflict with WSO efforts.

Negotiate, draft, generate and confirm/sign group contracts that ensure hotel budget and revenue targets are achieved.

Responsible for nurturing existing accounts and relationships to maximize revenue while also fielding inquiries, sending proposals and contracts, facilitating billing, food, and beverage arrangements, and effectively communicating needs with all departments of the hotel.

Adjust group pricing and recommend group concessions as needed to secure group business in support of hotel budget targets.

Team player with a guest centric attitude to do the right thing, think creatively be an active listener with excellent presentation skills.

Utilize various prospecting resources to solicit and secure business on behalf of hotel.

Use company wide programs, sales developments, prospecting projects, WSO customer events and reporting for group business development.

Follow up on all business inquiries and leads and qualify business to generate group room nights and associated food and beverage revenue to impact RevPar performance.

Create and execute account plans for assigned market territory to ensure maximum group revenue and budgeted group targets are achieved.

Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined.

Uncover potential P2P leads on behalf of sister properties and the company.

Maintain thorough and complete product knowledge of FS hotel property and in-depth understanding of comp set's Features/Advantages/Benefits.

Perform customer site inspections to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships.

Create VIP or Group resumes identifying and communicating traveller's needs and acting as liaison to ensure all operational and marketing aspects of their stay are met.

Understand and utilize the sales tools the company provides and to follow and support all sales and Commercial MOS. Ability to sell all hotel products and services.

What You Bring

Two to three years' experience directly related to hotel group sales.

Excellent reading, writing & oral proficiency in the English language.

Good organizational skill, attention to detail, ability to multitask, ability to negotiate, organize, delegate & work under pressure.

Ability to work long and irregular hours, weekends, and evenings.

Basic knowledge of audio-visual equipment, internet, telecommunication technology is helpful.

What We Offer:

Competitive salary, wages, and a comprehensive benefits package.

Excellent training and development opportunities.

Complimentary accommodation at other Four Seasons Hotels and Resorts.

Complimentary dry cleaning for employee uniforms.

Complimentary employee meals.

This is a full-time position. While this position generally works Monday through Friday, additional availability may occasionally be required including evenings, holidays and weekends.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf