Sales Coordinator

Sales Department General Administration

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Location

In the heart of Worli - the business hub of India's largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Basic Function

Implement, lead and action the general administration functions of the Sales department. Secure and service 'Sales' Business from the Social and Corporate Market, through active and effective promotion, solicitation, and prospecting, while maintaining FS standards and maximizing revenue/profit potential.

Role and Responsibilities

• Actively solicit new business and respond to inquiries in absence of Sales Manager with the intention of confirming profitable catering business. Maintain an active trace/follow-up system on all inquiries and personal sales calls.
• Prepare correspondence (proposals, contracts, form letters, internal forms, etc.) and provide administrative support as required by the Director of Marketing and Sales departmental head.
• Conduct property tours and entertain prospective customers
• Attend and/or participate in meetings with hotel staff and sometimes clients, including but not exclusive to: Morning Operations Briefing, Morning Sales Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits. (5%)
• Coordinate the sales efforts between sales department and other liasoning departments to yield maximum revenues.
• Implement office standards and procedures maintaining the Sales office in a neat and orderly manner in accordance with company guidelines.
• Answer telephones and take messages for the Marketing Department adhering to Four Seasons standards.
• Assist customer, guests and Hotel personnel with SERVICE focus in the absence of the Director of Marketing.
• Promptly and fully inform the Director of Marketing of all problems or unusual matters of significance coming to the employee's attention so prompt corrective action can be taken.
• Be informed as with regards both daily hotel activities and hotel promotions.
• Assist in any project assigned by the Director of Marketing or Hotel Management.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
• Assist with all guest inquires within the Sales, Marketing and Conference Services Department, including assistance with high telephone volume and walk-in site inspections.
• Perform other tasks or projects as assigned by hotel management
• Be fully versed in the facilities and capabilities of the hotels competitive set.

Education: College Education preferred.

Experience: 1 year of previous sales experience.

Skills and Abilities: Excellent reading, writing and oral proficiency in the English language. Strong selling and interpersonal skills. High level of creativity. Attention to detail. Ability to handle multiple tasks and make decisions in a fast-paced client driven environment. Ability to work long and irregular hours, weekends and evenings. Delphi Sales and Catering Computer Software, MS Word, Excel, and ability to use e-mail and the Internet.