Sales Coordinator

Sales Coordinator

Four Seasons Hotel Firenze is looking for a Sales Coordinator who will provide administrative support to the Sales team. The Sales Coordinator follows up on sales leads and inquires, coordinates the planning of amenity arrangements, confirms reservations and upgrades. The Sales Coordinator provides a variety of reports and maintains multiple informational databases.

What you will do:

• Provide administrative support to the Transient and Groups Sales Team including responding calls, responding client emails, preparing offers and agreements, sales presentations, conducting site inspections and more.
• Scheduling meetings, preparing agendas, submitting expense reports, organizing and maintaining filing systems.
• Assist DOM in managing S&M expenses by following the internal procedures.
• Work in synergy with the Sales Management Team updating them regarding any relevant changes that have occurred with regards to the group bookings.
• Receives, processes, and reviews group rooming lists.
• Collaborate with all departments in respect of rooming list, special arrangements, any F&B requirements, transfer and transport, account and billing instructions.
• Liaise with external providers in order to create synergies between the property and the client's requirements.
• Ensure all groups are entered and reconciled in the Hotel Sales system as well as Opera PMS, once group has checked-out.
• Follows up each group with Post-Conference reports and reviews group billing.
• Keep the sales systems up to date according to the Four Seasons standards.
• Responds properly in any hotel emergency or safety situation.
• Performs other tasks or projects as assigned by hotel management and staff.

What you bring:

• High school education or equivalent experience.
• Previous Sales experience or 2 – 3 years operational hotel experience.
• Excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request.
• Attention to details, well developed organizational skills and open minded personality are requirements.
• Ability to multitask, to work well under stress and a team work approach are a must.
• Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet.
• Reading, writing and oral proficiency in the Italian and English language.
• Travel required: None.

What you can expect:

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.

The benefits offered by Four Seasons Hotel Firenze include:

• Free work clothes with dry cleaning available
• Quality meals at our Employee restaurant
• Employee discounts in our Four Seasons outlets and other suppliers in town
• Access to the Wellbeing hotel program
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential

Schedule & Hours:

This position is based at the Four Seasons Hotel Firenze and the contract is full time. You must possess the legal right to work in Italy at the time of application.