Sales Manager

Manager, Sales

The Manager, Sales is responsible for overseeing the daily operations. This person will be responsible for ensuring the department runs efficiently while achieving and maintaining all established departmental goals. Achieves client service objectives by preparing and completing action plans; implementing productivity, quality, and client-service standards; resolving problems; completing quality audits; identifying client service trends; determining system improvements; implementing change. The Call Center Sales Manager is required to work in a Freedom Mortgage licensed branch location. The Call Center Sales Manager must immediately notify their supervisors and the Licensing Department if there is a change in residential address.

Essential Job Functions may include:

• Provide leadership and vision to guide your team to achieve individual and team goals.
• Meet minimum performance standards as established by Sales Leadership on Lead to Close conversation metrics and LO productivity requirements.
• Communicate the company's goals and initiatives to team members.
• Provide development plans to team members as needed to drive improved performance.
• Participate in and contribute to Company training initiatives as needed.
• Report team standings (service, production, expectations) to Sales Management.
• Responsible for agreed-upon minimum average monthly loan volume goals and minimum conversations as well as minimum KPIs for lead conversion to closed loan percentages for all lead sources.
• Ensures team members are held accountable to Company production, activity, and quality standards.
• Responsible for production and activity reports for the team including Corporate Account Contact, LeadSources, and internal administrative reporting.
• Monitor team member system to ensure appropriate actions, conversations, and data integrity.
• Monitor team members to ensure times on speed of Docs Returned, leveraging e-acknowledgement and e-signatures technology.
• Contribute to the monthly recruiting results within the area.
• Recruit, hire, mentor, and manage Loan Originator staff in accordance with company and industry standards. This includes training and mentoring in areas such as product knowledge and sales training.
• Responsible for monitoring sales results and sales strategies.
• Responsible for monthly, quarterly, and annual budgeting for targeted sales forecast.
• Assist Loan Officers in growing their individual loan production through the development of new relationships.
• Keep informed of trends, changes, and developments in the local real estate market.
• Keep informed of all origination, processing appraisal, underwriting, and closing requirements for both company and investor guidelines pertaining to both government-insured and privately insured.
• Negotiate price, terms, and conditions with Loan Officers and mortgagors.
• Maintain a professional image and standards consistent with company policies and procedures.
• Work in a licensed branch location.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Other Related Duties:

• Responsible for being flexible working hours including some late weeknights to 10 PM EST as well as Saturday hours as needed.
• Performs other related duties as assigned.

Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must possess excellent communication and interpersonal skills. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

• High School Diploma: Required
• Preferred: Bachelor's degree (B.A.) from four-year College or University preferred with five (5) years related experience and/or training; or equivalent combination of education and experience in mortgage origination, or a combination of ten (10) years in a sales leadership role.

Language Skills:

Ability to read and comprehend instructions, correspondence, memos, and work place policies. Ability to analyze, interpret general business periodicals, professional journals, procedures, and governmental regulations. Ability to write professional correspondences. Ability to write routine business reports. Ability to speak effectively with other employees and/or customers. Ability to present formal information in one-on-one and small group situations to customers and employees. Ability to present information and respond to questions from groups of administrators, managers, employees, customers, and/or the general public.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to carry out detailed written and/or verbal instructions. Ability to solve problems involving concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Certificates, Licenses, Registrations:

None required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.