Senior Sales Development Representative - D42

Senior Sales Development Representative

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

As an SDR, your focus will be to convert inbound interest into meetings and proactively engage outbound prospects across IT, DevOps, and Infrastructure roles. You will source and qualify leads, create sales opportunities, and book meetings for Account Executives aligned to the region. The ideal candidate is self-driven, energetic, and coachable. You bring strong communication skills, persistence in prospecting, and a mindset to grow your career in SaaS sales. Cold calling, email personalization, and multi-threaded outreach are key to success in this role.

What You'll Do:

• Follow up on inbound leads and qualify interest into high-quality meetings for AEs
• Prospect outbound accounts via cold calls, emails, and LinkedIn to generate new opportunities
• Effectively position Device42's value to technical and business buyers
• Research accounts and stay informed about industry trends and buying triggers
• Use Salesforce to manage lead data, tasks, and pipeline hygiene
• Consistently meet or exceed weekly/monthly targets and team goals

Qualifications

What You Have:

• 4+ years' experience in sales development, sales, or a customer-facing role
• Track record of exceeding targets or activity KPIs
• A high-energy, goal-driven attitude with a problem-solving mindset
• Ability to communicate clearly and build rapport with stakeholders
• Strong written and verbal communication skills
• Comfortable working with daily outreach metrics and using outreach tools
• Proactive ownership of campaigns with minimal supervision
• Able to thrive in a fast-paced, target-driven sales environment

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.