Sales And Retention Assistant - Magazine Subscriptions

Retention Assistant

Future PLC have an exciting opportunity for a Retention assistant to join our team, located in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you.

What You'll Be Doing

As a Retention assistant, you'll be responsible for retaining our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us. Reporting to the Sales and Retention Team Leader, you'll:

• Be a point of contact for individual customers looking to cancel their subscription
• Achieve Key Performance Indicator's and monthly targets
• Handle objections, problem-solve, and retain customers
• Use all relevant systems to capture customer data (updating notes and outcomes)

Experience That Will Put You Ahead Of The Curve

• Customer-focused with conversational skills.
• Sales experience advantageous.
• Excellent retention or selling and negotiating skills.
• Prioritise and manage your own workload and time.
• Work collaboratively within the team and other departments.
• Customer service experience

What's In It For You

The expected range for this role is £25,000 - £26,500. This is a Hybrid role from our Cardiff Office, working three days from the office, two from home… Plus more great perks, which include:

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P7

Our Future, Our Responsibility - Inclusion and Diversity At Future

We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone. Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!