Senior Manager, Sales Capabilites

Sr. Manager, Sales Capabilities

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The Sr. Manager, Sales Capabilities serves as a partner to the business in driving sales performance through the development and execution of innovative training programs for the pharma/biotechnology, and dermatology field teams. This role takes a leadership position in shaping training strategy, managing complex initiatives such as product launches, and mentoring other training team members. The Senior Manager collaborates across Commercial, Medical, Marketing, and Compliance teams to ensure training initiatives are aligned with business priorities, scientifically accurate, and fully compliant with industry regulations.

Essential Functions

Strategic Training Leadership

• Lead the design and implementation of sales training strategies that support business goals, competitive positioning, and brand objectives.
• Serve as training lead for major product launches, label expansions, and lifecycle management initiatives.
• Partner with senior sales leadership to assess business needs and create long-term learning roadmaps.
• Supervises and coordinates activities for training managers/Field Trainers/Staff.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, planning, assigning, and directing work, appraising performance; rewarding and disciplining employees, addressing complaints and resolving problems.

Program Development & Delivery

• Develop advanced training content for tenured sales professionals and leadership audiences.
• Manages relationships with all vendors and providers of outside training components making recommendations for new vendors as necessary.
• Introduce innovative learning methodologies (blended learning, microlearning, digital tools) to drive engagement and retention.
• Ensure content reflects current clinical data, competitive intelligence, and market dynamics.

Field Performance & Capability Building

• Partner with regional sales directors to identify skill gaps and create targeted capability-building programs.
• Conduct field visits to observe trainees and assess overall effectiveness of training programs in 'real-life situations, serve as a mentor and provide coaching and feedback.
• Provide guidance and oversight to other Training Managers on curriculum design, delivery standards, and facilitation best practices.

Cross-Functional & Stakeholder Engagement

• Collaborate with Marketing, Market Access, Medical Affairs, and Compliance to translate strategy into impactful, compliant training deliverables.
• Lead cross-functional workstreams to ensure alignment between commercial strategy and training execution.
• Coordinates activities with Sales Management, Marketing, Human Resources and other in-house personnel to develop program materials for POA's and other initiatives.

Measurement & Continuous Improvement

• Define and track KPIs to measure the effectiveness and ROI of training programs.
• Use insights from performance data, feedback, and field observations to refine training strategies.
• Analyzes and reports on progress of trainees under direct or indirect supervision.

Other duties as directed by management.

Minimum Education, Knowledge, Skills

• Bachelor's degree in Life Sciences, Business, Education, Psychology or related field.
• 5+ years pharmaceutical, biotech, or dermatology sales experience.
• Experience in Sales Training, Adult Learning or Development.
• 3+ years of training, learning & development, or field trainer experience, with increasing responsibility.
• Proven success leading product launch training initiatives.
• Advanced facilitation and presentation skills with executive presence.
• Deep understanding of FDA and healthcare compliance requirements.
• Proficiency in LMS platforms, virtual training tools (Zoom, WebEx, Teams), and Microsoft Office Suite.
• ~20-40% travel

Preferred Qualifications:

• Master's degree or advanced certifications (CPLP, ATD, or equivalent).
• Experience managing or mentoring other trainers.
• Expertise in dermatology and/or biologic products.
• Knowledge of eLearning authoring tools (Articulate, Rise, Captivate) and CRM platforms

Competencies & Abilities

• Strategic Thinking – Shapes training strategy to support commercial objectives.
• Leadership & Influence – Inspires and guides peers, field teams, and stakeholders.
• Advanced Instructional Design – Builds sophisticated, learner-centered solutions.
• Project & Change Management – Leads complex, multi-phase initiatives.
• Analytical Insight – Uses data to inform decisions and demonstrate value.
• Innovation & Agility – Adopts new approaches and pivots quickly in dynamic markets.