Seasonal Sales Representative

Seasonal Sales and Service Advisor

Working with direct or close supervision, the Seasonal Sales and Service Advisor delivers consistent world-class customer service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques. Consistent with all other store-level roles, the Seasonal Sales & Service Advisor seeks to understand the customer need, provide a solution, and make him or her feel like family. This position ensures products are easy to see and to buy; shares product and gaming knowledge; provides a clean, organized environment in which to shop; and provides every customer with outstanding shopping experiences that lead to higher units per transaction, higher net promoter (customer service) scores, higher levels of PowerUp Rewards participation, and generates customer interest in GameStop's growing digital business initiatives. As a seasonal store team member, he or she focuses on the unique needs of Q4 customers, including rapid, friendly service on the sales floor and cash wrap. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying customers and resolving customer service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval.

Essential Job Duties and Responsibilities*

• Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing sales. Utilize GameStop’s Solution Selling Tablet to serve each guest’s needs. Demonstrate a passion for exceeding sales and service goals.
• Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.
• Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team.
• Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store.

Related Competencies

• Building Guest Loyalty
• Contributing to Team Success
• Guest Focus

Basic and Preferred Qualifications (Education and/or Experience)

• Must be at least 18 years of age and present state-required proof of age documents
• Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet
• Must be able to move throughout the store unassisted for up to 8 hours
• Previous retail or guest service experience preferred

Minimum Qualifications, Job Skills, Abilities

• Possess outgoing and friendly personality with exceptional selling skills
• Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred
• Ability to work in a fast-paced, rapidly changing environment
• Working ability to operate Point of Sale computer system
• Possess working mathematical and alphabetizing skills
• Working ability to complete required paperwork properly
• Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders
• Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours
• Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities
• Working knowledge of computerized cash register system preferred
• Video game knowledge preferred, but not required

GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose.

Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.

Pay: $17.75 - $17.75