Account Manager - Sales Ops - Remote Eligible

Account Manager

USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce.

The Account Manager (AM) will partner with closely with internal teams on the fulfillment of large advertising and marketing solutions. The AM will serve as the primary liaison between teams. They support assigned accounts in achieving monthly and quarterly revenue goals. The Account Manager is responsible for retaining revenue through superior customer and campaign management. Additionally, the Account Manager is responsible for following up on customer requests, delivering on client expectations, as well as, executing internally and externally superior customer relationship management. The AM will serve as the internal client champion and proactively initiating projects as needed to support sales. They are responsible for managing project deliverables, campaign launches, and timelines to ensure we are meeting the client's expectations.

We are a consultative media company that provides our customers with a means to deliver their advertising message to the right audience in the most effective way. From digital, print, search, social media and more, we encompass an array of products.

Responsibilities include:

• Partner with sales partners for pre-campaign and pre-proposal support, and post-sale fulfillment to ensure all customer needs are met
• Proactively partner with internal teams to ensure deliverables meet agreed upon specifications, deadlines, and standards.
• Project manage client requests: including campaign details/objectives, ad copy and proofs, billing, as well as any other functions related to customer service or execution of marketing plans.
• Consistently partner with sales to meet and exceed revenue goals and client expectations to grow account base.
• Demonstrate a deep understanding of the marketplace, customers' business models and objectives, competitors, and print and digital offerings.
• Develop a deep understanding of our product offerings, utilize sales tools, and articulate the value of our digital products to our clients
• Collaborating with sales on client business needs/potential client opportunities and new products/programs to better serve the client.
• Work closely sales to facilitate proposals, correspondence, and resolution of customer's issues.
• Development of an understanding of our internal departments and systems to ensure we deliver the best customer experience.
• Project manage account: orders, billing, campaigns etc.
• Conduct QA on account/campaign set-up to ensure client requirements are met.

Qualifications:

• Bachelor's degree or an equivalent combination of education and experience.
• Minimum 3-5 years Account Management, Customer Service or Sales experience, Project Managing Accounts; digital experience preferred.
• Must be able to work with multiple internal teams with ease and provide exceptional customer service and be team oriented in nature.
• Creative, flexible, and able to adapt to industry change.
• Persuasive verbal and written communication skills, including solid proofing skills
• Strong organizational skills with proven ability to multi-task in a deadline-driven environment
• Demonstrated knowledge of digital media platforms
• Effective and creative problem solving and decision-making skills
• Must be proficient with Excel and PowerPoint; SalesForce.com or other CRM tool preferred.

The annualized base salary for this role will be $45,000.00 - $55,000.00. Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.

USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee's race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where USA TODAY Co. employs employees. In addition, USA TODAY Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant's disability or religion, to complete this employment application and/or any other process in connection with an individuals' application for employment with USA TODAY Co., Inc. Applicants who require such accommodation should contact USA TODAY Co., Inc.'s Recruitment Department at Recruit@usatodayco.com . Applicants must be authorized to work in the applicable location. Applications from outside these regions will be removed from our system after submission.