Service Sales Support - Heating & Refrigeration

Service Sales Support

GEA is one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Used across diverse industries, they enhance the sustainability and efficiency of production processes globally. Would you like to be part of our Team? Join our Heating & Refrigeration Team in Colombia and support us as a Service Sales Support.

Responsibilities / Tasks

• Manage and respond to customer inquiries and/or requests.
• Manage customer purchase orders in ERP systems and novelties.
• Prepare offers based on customer needs.
• Record daily activities in the CRM system.
• Interact with internal and external customers via phone, email, or in-person meetings.
• Proactively follow up on open offers, orders, warranties, and support with invoicing and backlog.

Your Profile / Qualifications

• Bachelor's degree, preferably in an engineering discipline (electronic, mechanical, etc.)
• 3 to 5 years of experience in after-sales or service departments.
• Proficiency in ERP systems.
• Proficiency in Microsoft Excel.
• Advanced knowledge of SAP.
• Have industrial refrigeration knowledge about the full refrigeration cycle.
• Experience in working with ammonia (CO2) and F-gasses.
• Sales of: Spare part, Service contracts (SLA's), Field Service (preventive, corrective and predictive) and Retrofit projects.
• The Service Sales engineer must be able to advise customers what service must be done to the refrigeration installation.
• Required languages: English B2.
• Excellent communicator, written and verbal, able to work with individuals (internal and external) across a wide range of levels, functions, brands and cultures.
• Prioritizes customer needs, establishes effective relationships with customers as well as internal stakeholders.
• The ability to exert influence on his / her customers by conviction, persuasion and negotiation.
• Can implement delegated tasks effectively, whilst maintaining involvement and responsibility for outcomes.
• The ability to gain high levels of trust from customers and to predict customer and competitor actions.
• Familiarity with GEA service offerings and local market requirements of different customer groups.