Aftermarket Sales & Services Manager

Aftermarket Sales & Services Manager

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

At Jet Aviation, we are driven by passion, precision, and performance. We deliver excellence across every aspect of business aviation - from maintenance and engineering to customer experience. We are looking for an Aftermarket Sales & Services Manager to join our dynamic team. In this pivotal role, you will oversee the entire customer journey - from quote creation through to delivery - ensuring every project runs smoothly, efficiently, and with exceptional customer satisfaction. If you thrive in a fast-paced environment where every day brings a new challenge, this could be the perfect opportunity for you.

Your Role:

• Lead the end-to-end management of component repairs, engineering requests, and refurbishments.
• Serve as the primary point of contact for your portfolio of customers, ensuring satisfaction, retention, and growth.
• Prepare, review, and negotiate accurate, competitive quotations for products and services.
• Coordinate internal and external services (repairs, overhauls, refurbishment, engineering support, etc.).
• Oversee loan agreements, logistics, and documentation for component management.
• Manage the purchasing and selling of parts, maintaining optimal inventory levels and supplier relationships.
• Drive projects to on-time, on-budget completion, addressing any deviations proactively.
• Collaborate across departments - from engineering and billing to logistics and quality - ensuring seamless service delivery.
• Monitor key performance indicators (KPIs) and support continuous process improvement.
• Represent Jet Aviation proudly within network and the aviation community

Your Profile:

• Proactive and customer-oriented professional who combines technical expertise with strong business acumen and exceptional communication skills
• Committed to delivering exceptional service and building lasting partnerships, driving continuous improvement
• Solid aviation industry knowledge paired with strong financial and sales awareness
• Skilled in coordinating complex projects, ensuring on-time and on-budget delivery
• Thriving in fast-paced, cross-functional environments.
• Experienced with MS Office; familiarity with SAP (R/3 or S/4HANA) and Salesforce is an asset
• Fluency in English, with additional languages such as French or German considered a plus.

At Jet Aviation, you'll be part of a global team committed to excellence, innovation, and service. We offer a collaborative environment where your ideas matter and your contributions make an impact - every day. If you're ready to help shape the future of aftermarket aviation services, we would like to hear from you. Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individuals race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.