Senior Business Development Representative

Senior Business Development Representative

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Senior Business Development Representative is responsible for generating qualified opportunities for the sales force through a combination of inbound & outbound efforts. They also serve as the main point of contact to build relationships with incoming calls and web inquiries. The role is 100% dedicated to lead management and nurturing leads.

Responsibilities:

• Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process.
• Execute targeted outbound prospecting campaigns — multi-channel engagement (cold calls, email, LinkedIn, intent data) to identify and engage key decision makers.
• Collaborate with Account Executives and field sales teams to develop account plans, map stakeholders, and surface new opportunities within existing accounts as well as net-new.
• Transform Marketing leads to Sales Opportunities that meet a minimum defined qualification criteria.
• Manage and nurture leads that are not yet ready to buy, using lead-nurturing workflows to build interest and readiness.
• Follow best practices for maintaining our CRM accuracy and completeness by updating records regularly.
• Assigns and uses lead nurturing process on ICP accounts not ready to buy.
• Suggest new approaches and processes improvement.
• Be an expert in CX, and to have strong knowledge of at least one industry.
• Stay current on industry, competitive landscape, and market trends to bring insights into prospect conversations and support differentiation.

Qualifications:

• 3+ years of proven business-to-business experience in a sales or inside sales environment.
• Native Portuguese; Fluent English.
• Excellent presentation, verbal and written communication skills, and ability to engage with technical and senior executive business decision makers.
• Strong rapport building.
• Bachelor's degree in marketing, communications, technology or related major.
• Experience with tools, including, but not limited to: SFDC, Salesloft, 6sense, Lusha, Sales Navigator.
• Experience using lead qualification frameworks such as BANT, MEDDPIC, MEDDIC.
• Analytical mindset.
• Experience in Microsoft Office package.
• Exceptional time and project management skills with the ability to multitask required.
• Driven to exceed defined targets and quotas.
• Growth Mindset and willingness to develop and grow within Genesys.