Sr. Account Executive Public & Life Sciences - Remote Eligible

Key Account Sales Role

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

The Key Account Manager role in the Enterprise Market team for Public & Life Sciences addresses respective markets with our CX portfolio. At Genesys, our Key Account Managers are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the Enterprise business segments. In this role you act as a consultative sales professional, take ownership for dedicated key accounts (5-10 accounts), position the full Genesys solution portfolio, develop and manage a sales pipeline, secure net-new business and drive revenue growth in a defined key account setup. In co-working with other Account Executives as well as a Sales Leader & Coach you will learn from experienced Genesys Employees as part of a verticalized Sales Team.

The Key Account Manager’s main goal is to achieve an annual sales target together with his AE colleagues by converting as many key account opportunities into won business as possible. Once an opportunity has been closed, the Account Team’s role is to engage with the appropriate internal cross functional team (PS, CSM, TAM and Renewal Team) to help manage the initial phases of post-sales support and ensure the implementation is set up accordingly.

What we look for and expect from the right individual is:

• Bringing in, developing and maintaining relationships with key account clients

• Being part of numerous complex and consultative sales engagements

• Selling complex software solutions to Public Sector & Life Sciences clients or similar industries

• Jointly developing account and opportunity plans based on MEDDPICC in a motivated vertical sales team

• Generating sales driven pipeline by having a strong outbound/outreach cadence on weekly basis

• Orchestrating a cross functional team and partner ecosystem

• Identifying customer/project demands and mapping to the Genesys portfolio

• Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles

• Taking revenue responsibility and carrying of a sales quota

Required qualifications:

• Bachelor's degree in computer sciences, business, Business Administration, Marketing or similar education

• More than 10 years professional sales experience – ideally Key Account Management and Hunting

• Verticalized Experience in the ecosystem of Public Sector &/or Life Sciences

• Enthusiasm for customer service and customer experience management

• Maximum demands on the quality of your work as well as a high degree of sales and customer orientation

• Strong relationship into the AWS, Salesforce and ServiceNow network and organization

• Committed, proactive, team-oriented and stress-tested

• Self-assured appearance and pronounced presentation skills

• Very good rhetorical skills and communication strength

• Fluent in English and German

• Strong success orientation

• Willingness to travel frequently

When it comes to people, the right fit at Genesys is someone who is determined to succeed, highly motivated to meet and exceed annual sales goals and willing to be coached for continuous growth and development.

If you fit the above, then Genesys can offer you an environment to deliver and be successful by being part of a strong salesforce committed to delivering success.