Medical Sales Concierge - 69

Medical Sales Concierge

We are a leading urology practice committed to delivering exceptional care and life-changing outcomes. We are growing fast and looking for a high-energy, patient-focused Medical Sales Concierge to join our team and be the bridge between prospective patients and world-class treatment. This position is based in Atlanta but provides opportunities for remote, hybrid or on-site work.

Position Overview: As a Medical Sales Concierge, you will serve as the first and most consistent point of contact for prospective and active patients. You'll guide them through their care journey - from the first phone call to procedure coordination - ensuring they feel informed, supported, and confident every step of the way. Your role is a mix of patient advocacy, education, relationship-building, and appointment coordination. You'll help drive conversion to consultation and treatment by delivering a seamless, empathetic, and solutions-focused experience.

Key Responsibilities:

• Inbound & Outbound Patient Engagement
• Answer patient calls, texts, and emails with warmth, professionalism, and a sense of urgency
• Follow up on leads from digital ads, referrals, and consult requests
• Guide patients through next steps, explain procedures, and address common questions or objections

Care Navigation:

• Educate patients on treatment options in collaboration with clinical teams
• Coordinate appointments, imaging, lab work, and procedure scheduling
• Provide pre- and post-visit touchpoints to ensure satisfaction and continuity

Sales & Service Excellence:

• Track leads and pipeline progress using CRM or EMR tools
• Help convert inquiries into consultations and consultations into treatments
• Serve as the "go-to" patient advisor to boost trust, loyalty, and long-term satisfaction
• Proactively sell cash-only, concierge level medical services

Team Collaboration:

• Work closely with physicians, office managers, and clinical staff to ensure coordinated care
• Help identify gaps or barriers in the patient journey and suggest improvements

What Success Looks Like:

• High patient conversion rates from inquiry to treatment
• Excellent patient satisfaction scores
• Rapid and consistent follow-up with all leads
• Personalized, clear communication at every step

Qualifications:

• Bachelor's degree in related field preferred
• 2+ years in patient-facing healthcare, elective medicine, or concierge medical sales preferred
• Proven success in high-touch sales, customer experience, or service roles
• Empathetic communicator with strong phone presence and emotional intelligence
• Highly organized and proactive, with a natural drive to solve problems
• Familiarity with medical office workflows, CRMs or EMRs a plus

Why Join Us:

• Opportunity to make a life-changing impact on patients
• Fast-paced, purpose-driven team environment
• Competitive pay with performance-based bonuses
• Room for growth in a forward-thinking, patient-first practice

Rep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application. If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will be @applytojob.com. Thank you for your interest in Rep-Lite and good luck in your search!