Manager - Sales Operations

Manager - Sales Operations

Headquartered in Wyomissing, Pennsylvania, Glen-Gery Corporation is one of the largest brick manufacturers in North America. Since 1890, Glen-Gery has built a reputation for its superior service and high-quality building products that meet both innovative design challenges and demanding construction specifications. Through technology advancements and product innovations, Glen-Gery offers a diverse, premium product portfolio of more than 400 brick products that caters to the high-style needs of today's architects, designers and homeowners. Operating as part of Brickworks North America, Glen-Gery has eight brick manufacturing facilities, 26 company-owned Supply Centers and three Design Studios, including Philadelphia, Baltimore and the global flagship location in New York City.

The Sales Operations Manager will spearhead the Commercial workstream for Brickworks' group-wide business optimization program.

This pivotal role will work with the existing sales leadership team to oversee the implementation of commercial strategy initiatives across channels and markets in North America. The person in this role will also work closely with the broader Brickworks team to drive sales growth, best practices, and enhance Sales Ops processes to meet the company's strategic objectives.

Duties and Responsibilities:

• Leadership & Strategy Implementation: Lead the Commercial workstream within the broader business optimization program, ensuring alignment with overall business goals and strategies. Provide direction and guidance to the cross-functional project teams to drive effective project execution.
• Commercial Initiatives Plan: Identify and track steps required to achieve strategic initiatives for their defined channels and markets. Develop the initiative execution plans and KPIs in cooperation with Sales leadership and the functional departments.
• Performance Analysis: Work with analytics team to analyze sales performance data and Salesforce reporting to drive transformation strategy and execution. Keep tracks of balanced KPI scorecards and derive business insights and action plan from them.
• Sales Forecasting: Design and deploy sales forecast process in coordination with Sales leadership to support SIOP.
• Project Management Office (PMO) Coordination: Monitor progress of various streams, ensuring that stream leaders are on time with their deliverables, raising alerts on risks, and ensuring the overall drumbeat of the program is maintained.
• Budget Management: Oversee the program budget in cooperation with Sales and PMO teams.
• Sales Ops: Support Sales leadership in standardization and best practices for Salesforce utilization.
• All other duties as assigned

Education and Qualification Requirements

• A relevant degree in business, marketing, industrial engineering, or a related field
• 7+ years of relevant experience
• Project management qualification / certification is desirable
• Proven experience in sales and marketing, ideally in the masonry or building industry
• Strong background in implementing standard procedures across commercial teams (e.g., Salesforce utilization)
• Excellent project management skills, with experience in leading product launches, marketing initiatives, or sales campaigns
• Demonstrated leadership capabilities, with the ability to influence and engage cross-functional teams at all levels
• Excellent communication and interpersonal skills, with the ability to manage relationships with internal and external stakeholders
• Ability to travel to internal and customer locations
• Collaborative Mindset: Ability to work effectively with all stakeholders involved in the program

Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.