Sales Support Executive

Sales Support Executive

Commercially astute, the Sales Support Executive acts as part of the sales cycle by being the first point of contact for a group of customers for sales, order enquiries, order admin logistics and covering the supply of products through ERP systems. Manages orders from initial enquiry to final delivery to customers' sites within agreed lead times, by taking a proactive approach to the process. Supports the Sales Manager in their role to optimise sales and customer service.

Key Responsibilities

Main Responsibilities

• Manage all order entry activities for global operations. Activities include but are not limited to: customer order management and system input, order inquiries and follow-up shipment scheduling and processing, customer contact.
• Work with freight forwarders to ensure proper customs clearance and documentation are issued
• Coordinating with other departments: credit control, planning and inventory.
• Proactively manages customer accounts, ensuring timely acknowledgement of customer orders, managing order quotations in agreement with the Sales Manager
• Help coordinate credit maintenance, including proactive coordination of payment activity and compliance with customers' Letters of Credit.
• Identifies, expedites, or escalates any issues likely to impact agreed delivery dates
• Identifies and escalates technical issues, ensuring that these are resolved through the appropriate channels
• Ad hoc customer reporting for Sales Manager
• Any other tasks as required to ensure the effective operation of the role and the whole department
• Attending team meetings and sharing best practice with colleagues

Skills, Knowledge and Expertise

Educational Qualifications / Training

• Excellent IT skills including strong Excel skills.
• Desirable but not essential understanding and Using Letters of Credit
• Strong familiarity with ERP systems
• Desirable but not essential understanding Logistics skills - Incoterms2000

Required Competencies Skills and Abilities

• Strong commercial acumen.
• Excellent communication, interpersonal and numeric skills.
• Able to work under pressure and to deadlines.
• Self-starter and team player.
• Ability to develop and maintain relevant product knowledge.

About GLORY

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, each day Glory's people are transforming our customer's businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That's a reputation we've earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it's our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values

The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.

• Customer Delight. We put our customers first.
• Integrity. We do the right thing, always.
• Innovation. We embrace new challenges and share the future.
• Speed. We move fast, that's how we stay ahead.
• Diversity & Respect. We value the strength in our differences.
• Teamwork. We succeed together.