Sales And Experience Manager

Sales and Services Manager

At Goldfish Swim School Tacoma, we don't just create confident swimmers — we build an unforgettable experience for every guest who walks through our doors. We're looking for a Sales and Services Manager who's energized by teamwork, motivated by improvement, and passionate about creating WOW moments for families and staff alike.

As the Sales and Services Manager, you'll be the heartbeat of our front-of-house operations. From managing the lead cadence and coordinating marketing efforts to training team members and running events — your leadership will directly impact the Golden Experience for our members at Goldfish Swim School Tacoma.

Reporting to the Assistant General Manager, this role combines hospitality, organization, and leadership. You'll also serve as Manager on Duty during assigned shifts, ensuring everything runs smoothly and joyfully.

Your responsibilities include:

• Lead Management & Team Coordination
• Marketing & Billing Support
• Training & Onboarding
• Event & Inventory Oversight
• Reporting & Operations

We believe in:

• A Collaborative and Supportive Team Culture
• Be Better Every Day
• Celebrate!
• Deliver Incredible Hospitality

This is a full-time position (30+ hrs/week) with flexible availability required, including at least 1 AM weekend shift, 3 weekday PM closing shifts, and 1 weekday AM opening shift.

Lifeguard Certification required (Training provided if not currently certified). All certifications must be kept current in accordance with renewal standards.

Ready to make a splash? Apply today and help us deliver the Golden Experience to every family — while growing in a company that's all about purpose, positivity, and progress.