Customer Experience Sales Specialist Manager, Gemini Enterprise, Cloud

Customer Experience Sales Specialist Manager, Gemini Enterprise, Cloud

Advanced experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 12 years of experience in a sales role in the enterprise software, cloud or AI space.
• Leadership experience within a quota-carrying team, such as people management, team lead, mentorship or coaching.
• Experience identifying AI use cases to solve customer issues or selling AI technology to clients.

Preferred qualifications:

• Experience with business management, supporting career development of a sales team and business growth.
• Experience in planning and organizing go-to-market strategies, business programs, and sales activity within the team and territory.
• Experience leveraging knowledge of relevant products, solutions, and market trends, with the problem-solving abilities to analyze sales performance data or market changes, to drive strategic direction.
• Experience influencing cross-functional teams to impact business goals, customer experience, and customer expansion.
• Experience with Google Cloud, relevant AI offerings, and selling an AI technology stack.

About the job

As an Artificial Intelligence (AI) Sales Specialist Manager, you will lead a team responsible for growing our AI business by building and expanding relationships with new and existing customers. You will partner with internal Google Cloud Sales teams to grow their Customer Experience businesses and drive overall value for Google Cloud business cycles, including a combination of expansion agreements, as well as working with Product teams to help our customers build new products leveraging our AI. You will ensure your team has the necessary selling skills to demonstrate product functionality and comprehensive overviews of key business use cases, and facilitate business. You will support a positive team culture, while leading with empathy and identifying innovative ways to multiply the impact of the team as a whole to drive overall value for Google Cloud.

It's an exciting time to join Google Cloud's Go-To-Market team, leading the AI revolution for businesses worldwide. You'll leverage Google's brand credibility—a legacy built on inventing foundational technologies and proven at scale. We'll provide you with the world's most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We're a collaborative culture providing direct access to DeepMind's engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era—the market is yours.

Responsibilities

• Support your team to drive pipelines, manage business cycles from lead generation to customer onboarding, meet and exceed sales goals.
• Collaborate cross-functionally to understand customers' voice, impact messaging and collateral, and provide excellent prospect and customer experience.
• Develop and own the go-to-market plan to scale and impact your business in key areas: business generation, net new customer growth, customer expansion and conservation, customer referenceability.
• Build and maintain relationships to influence long-term strategic direction and be a trusted advisor to your team and their accounts, own Chief Experience Officer relationships with top customers and inspire executives by identifying AI use cases for Google Cloud products and solutions and demonstrating opportunities for transformation.
• Represent business in forecasts, town halls and meetings; report forecasts and business performance in Salesforce and other tools.