Head Of Sales Workflow And Intelligence

Head Of Sales Workflow And Intelligence

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; Ann Arbor, MI, USA; Chicago, IL, USA; New York, NY, USA; Los Angeles, CA, USA; San Francisco, CA, USA.

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in product management, program management, or technical consulting.
• 5 years of experience in people management.

Preferred Qualifications:

• 8 years of experience in people management.
• Experience with content creation and narrative development.
• Experience with technical change management within an enterprise sales organization.
• Ability to collaborate effectively across organizational boundaries, build relationships, import/export talent and ideas to achieve broader organizational goals.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the technology space.

About The Job

The RSO GPL team serves as the engine for operationalizing AI within the sales ecosystem. As the industry shifts toward AI-native business processes, our team ensures the sales organization leads the charge rather than just keeping pace. Operating as both a product incubator and a business hub, we identify high-friction points in the business cycle and deploy AI solutions to resolve them.

The Head of Sales Workflow and Intelligence is a pivotal leadership role within RSO GPL, positioned at the center of our transformation into an AI-first sales organization. In this role, you will lead the evolution of Connect Sales, our core CRM, by infusing it with the power of Gemini. Your mission is to build a holistic tooling and insights strategy for all Google Customer Solutions (GCS) sellers and sales management. You will translate GCS Go-To-Market (GTM) requirements into a comprehensive enablement strategy, partnering with engineering teams to execute development and activating the product across global sales and regional teams. The scope of this role includes driving the tooling strategy for over 10,000 primary, specialist, and third-party sellers across Same-Store Growth, Onboarding, and Acquisition programs. You will oversee critical workflows including opportunity management, sales intelligence, customer portfolio management, and manager coaching tools.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

The US base salary range for this full-time position is $224,000-$315,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Focus on building out a holistic tooling and customer/sales insights strategy for all GCS sellers and sales management on Connect Sales.
• Translate the GCS GTM requirements into a holistic tooling and enablement strategy, partnering with the relevant engineering teams to execute on the strategy and activating the product with sales and regional teams.
• Reimagine the seller experience, replacing static workflows with dynamic, AI-driven intelligence.
• Advocate the integration of autonomous agents and predictive insights directly into the daily rhythm of global sellers, automating tasks from opportunity management to portfolio optimization and freeing teams to focus on strategic growth.
• Serve as the business bridge between Go-To-Market goal and engineering reality, translating high-level business requirements into a product roadmap.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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