Pass Sales Senior Accounting Specialist

Senior Transit Account Representative

This position is only open to Metro employees who have at least two years of experience as a Pass Sales Representative as of the closing date of this job announcement.

As the Senior Transit Account Representative, you will be responsible for providing professional accounting support to the Sales and Customer Service Section. You will act as the liaison between Accountants, Accounts Receivable, and the Pass Sales Office. This position provides the first line of support for Pass Sales Representatives, and will require providing guidance on policies and processes, as well as handling escalated customer service issues. To thrive in this role, you need superb interpersonal skills, the ability to solve problems, experience communicating effectively with a diverse population and the desire to work collaboratively with other work groups.

This recruitment will be used to fill one (1) career service Senior Transit Account Representative. In addition, this selection process may be used to generate an eligibility list for future career service, special duty assignment and TLT (Term Limited Temporary) vacancies that may occur in this classification within this workgroup. The eligibility list will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As a Senior Transit Account Representative, you will:

• Respond to questions and concerns from the general public regarding King County's transit customer services and all fare media.
• Maintain accounts receivable records and customer accounts.
• Train new and existing Pass Sale Office employees in office operations and procedures. Assign, schedule, oversee, and review the work performed by Pass Sales Representatives for accuracy and completeness. Provide supportive guidance as needed.
• Provide compassionate support for Pass Sales Representatives including answering questions and stepping in to assist with escalated customer service issues.
• In a lead capacity, be responsible for the daily preparation of cash sales drawers and cash balance reports and monthly sales reports.
• Accurately account for, balance and maintain Fare Media Inventory each month.
• Maintain the security of all Fare Media inventory, posting journal records, sales receipts and related records, including petty cash funds and customer refunds.
• Locate and correct errors in office accounting journals and reports, responsible for entry of sales and other data into a computer terminal.
• Act independently in the absence of supervisory staff to resolve operational and difficult customer assistance problems in the pass sales office.
• Work with customers and central accounting to troubleshoot problems as necessary.
• Prepare monthly financial reports and analysis, including end of month/year adjustments and reconciliations. Raise problems to the attention of section management and develop additional financial analysis as needed.
• Provide advice and consultation to section staff and customers regarding customer service and accounting/financial issues.
• Recommend modifications to accounting procedures as needed to ensure procedural efficiencies and to ensure adherence to professional accounting standards.
• Collaborate with leadership on PSO operations. Document department procedures and alterations as necessary.
• Other duties as assigned

Minimum qualifications for Senior Transit Account Representative include the following: At least two years of experience as a Pass Sales Representative with accounting experience.

Other requirements include:

• Demonstrated experience promoting fairness, respect, inclusiveness, integrity, and ethical conduct in the workplace.
• Demonstrated technical skills including but not limited to proficiency in MS Office and the ability to learn new systems.
• Demonstrated knowledge of developing and utilizing tracking systems, data collection and analysis, and reporting.
• Demonstrated skill in customer support and relations, and in the ability to communicate with diverse audiences in a tactful, diplomatic and sensitive manner.
• Strong attention to details, as well as the ability to see how they fit into larger goals and objectives
• Demonstrated interpersonal skills, including the ability to effectively build and sustain positive relationships with people from diverse cultural, professional and socio-economic backgrounds.
• Demonstrated skill in training, teaching and providing effective direction to others.
• Excellent oral and verbal communication skills and the ability to tactfully navigate sensitive topics

Desirable Qualifications:

• Lead or supervisory experience, preferably in an accounting or customer relations capacity.
• Experience with Oracle E-Business Suite (EBS)

Per the ATU587 contract, vacancies in the position of Senior Accounting Representative will be filled by a PSO Employee with a least two years of experience as a PSR. This position is only open to Metro employees who have at least two years of experience as a Pass Sales Representative as of the closing date of this job announcement.

Application & Selection Process: Submit an online employment application online at https://www.kingcounty.gov/job - Answer the supplemental questions - Attach a cover letter. Your cover letter should include details on how you meet or exceed the knowledge, skills and abilities for this position and your experiences as it relates to the primary job functions and desired qualifications. All the application materials will be screened for qualifications, competitiveness, completeness, attention to detail and written communication skills. The most competitive candidates may be invited to participate in one or more interviews. Final offers are contingent on successful completion of reference checks. NOTE: Please answer ALL questions in the online employment application itself, with each of your jobs during the last 10 years listed (listing each position for each employer separately), duties explained, reasons for leaving etc. Applications that are not complete, or do not include the required materials, may be rejected as incomplete, and not advanced in the process. Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at: www.kingcounty.gov/jobs

Work Schedule: The work week is normally 40 hours, Monday through Friday. This position is non-exempt from the provisions of the Fair Labor Standards Act, and therefore is eligible for overtime pay. Work Location: The primary location of the position is at the King Street Center, 201 S. Jackson St., Seattle, WA 98104. This position will be 100% on-site. Union Representation /Job Code: ATU L587 /Job Code 841270 To Apply: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: Tracy Bylund at tbylund@kingcounty.gov.

King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.