Develops and implements strategies to maintain and expand sales within an assigned territory.
Develop a trusted relationship with key account purchasing team (seasonal and every day including planners) including distributor sales team supporting retail purchasing team.
Build internal consumption and internal revenue forecasts.
Analyze sales data to identify strategies, sales opportunities, marketing efficiency (point of sale data from customer portals and IRI).
Prepares a plan for each account to identify what and how short and long-term needs may be met.
Forecasts the demand for the product(s) within assigned territory. Interfaces with the customer to understand the customer's overall objectives and requirements.
Contacts customers on a regular basis to maintain account relationships, advise of new product and service offerings, and obtain feedback on products.
Shares details with customers on additional offerings to provide value-added service.
Serves as a point of escalation for issues or activities that the customer encounters related to product sales.
Expedites the resolution of customer problems/complaints. Prepares and conducts product presentations and demonstrations.
Participates in trade shows by representing the organization and sharing information on products.
Provides feedback to marketing and product development teams for future product enhancements.
Sales
Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources.
Visits prospective customers to develop new business accounts to ensure continuous and increasing sales revenue.
Estimates date of delivery to the customer, based on knowledge of availability and delivery schedules.
Provides prompt and excellent service for customers by placing emergency orders and delivering such orders.
Displays, demonstrates and/or distributes samples, emphasizing salable features of the products at customers' sites.
Provides assistance in stocking customers' shelves, checking for spoilage and out-of-date products, and setting up POP or customer display.
Receives and reviews returned, damaged and expired items and create credit memos.
Handles business inquiries by phone, facsimile and e-mail: investigates and resolves customer problems.
Establishes professional customer/vendor relationships with appropriate customer personnel.
Requirements
Bachelor's degree in business or related business field; or five or more years' related experience and/or training; or equivalent combination of education and experience.
Minimum of three years' experience in Sales position or a similar role and three years in key account management.
Direct account management experience.
Proficient in statistics, forecasting, demand planning and forecasting methods with an understand of financial and operational impact, preferred.
Strong analytical background and proven ability to convey/present complex information in a constructive and concise manner to high levels of leadership within the organization and with Field Sales, Broker Partners, and Retailers.
Strong working knowledge of Syndicated Data (IRI and/or Nielsen).
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.