Sales & Service Representative 7 On/ 7 Off

Sales & Service Representative 7 on/ 7 off

Under the general direction of the Supervisor, Sales and Service, this position provides solutions and easily connects with onsite customers. The Sales & Service Representative's objective is to capitalize on sales opportunities, create customer loyalty, and exceed customer expectations by using their guidance, knowledge, computer acumen, and winning attitude. Sales & Service Representatives have excellent all-around communication skills as well as the ability to prioritize and manage time effectively. This role follows a 7-days-on, 7-days-off rotation with 12-hour shifts. Shifts alternate between days and nights, switching upon return from the 7-day break.

Primary duties and responsibilities include ownership of the entire customer experience, consistently performing actions with branch sales focus, promoting company products and services to customers, processing customer transactions, collaborating with customers on program/product updates, conducting day-to-day execution of the Tool Management Program, processing customer Electronic Data Interchange (EDI)/Purchase Order (PO) transactions, and taking and responding to emergency customer calls after hours.

Preferred education and experience include a high school diploma or equivalent, 1-3 years of experience in a related field, a valid driver's license and clean drivers abstract, knowledge of dangerous goods and WHMIS regulations, and proficiency in computer skills.

This role may require you to attend customers' sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors.

Rewards and benefits include medical, dental, vision and prescription drug coverage, paid time off (PTO) and up to 12 company holidays per year, life insurance coverage, employee family assistance program, registered retirement savings plan & defined contribution pension plan, educational & professional membership fee assistance program, employee discounts, team member perks, and more.

DEI Statement: We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.