Inside Sales Representative

Inside Sales Representative

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

Our vision: Be the best performing customer service company in the world.

Our purpose: We create packaging solutions for life’s essentials.

Role overview: The Inside Sales Representative will be responsible for promoting and selling products and services to meet or exceed sales targets. They will focus on portfolio development by maintaining and growing existing accounts and acquiring new accounts. They will also be responding to customer inquiries, negotiate prices, and resolve issues within limits of authority. In addition, they will prepare documentation and status reports related to new account activation, general sales activity, and progress toward goals.

Key responsibilities:

• Determines lost and new customer opportunities using customer segment information and value propositions.
• Manages outbound calls to prospective customers based on identified opportunities.
• Follow up on new leads and referrals.
• Communicates appropriate value proposition based on customer segment and customer’s buying needs.
• Solicits requests for quotes.
• Utilizes pricing tools (e.g., list price configurator) to determine appropriate pricing for new sales.
• May execute re-pricing action for underperforming accounts when necessary.
• Prepares documentation to activate new accounts and maintain customer relationships.
• Develops and maintains knowledge of current product.
• Maintains quality and consistency of product and service delivery. Identifies and resolves client concerns as they arise.
• Prepares status reports relating to sales activity, closings, follow-up, and adherence to goals and expectations.
• Assists account managers with various requests (e.g., submitting prices, entering customer complaints, tracking orders).
• Assists in the preparation and updating of account plans.
• Captures and compiles data on competitive activity and the results of quotes/proposals.
• Performs other duties as assigned.

Education and experience:

• Typically possesses a Bachelor’s degree in Business, Marketing, or a related field.
• Typically requires 2–4 years of experience in sales, customer service, or a related function, preferably in a U.S. manufacturing or industrial environment.

Knowledge and skills:

• Strong communication and interpersonal skills with a customer-focused approach.
• Basic understanding of sales processes and customer relationship management.
• Proficiency in Microsoft Office and familiarity with CRM tools such as Salesforce.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrated problem-solving skills and initiative.
• Willingness to learn and grow within a dynamic sales environment.
• Knowledge of industrial packaging or manufacturing is a plus.

At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world.

Compensation range: The pay range for this position is $31.68 - $53.99. Typically, a competitive wage for new hires will fall between $32.00 to $34.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits statement: Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.