Sales Executive

Sales Executive

The Sales Executive is responsible for supporting marketing, leasing and occupancy/revenue objectives for Canvas/Chapter by delivering activities related to leasing to new residents and renewals of existing residents. These include qualifying leads, arranging community tours and unit viewings and completing the requisite resident administration to secure the lease.

Key role responsibilities include:

• Working as part of a team, supporting and respecting other team members to deliver exceptional resident living
• Responding to all incoming sales enquiries in a timely manner in line with set targets
• Initiating proactive outbound contact to convert lead generation and existing database contacts as above.
• Actively understanding, updating and improving knowledge of community, amenities, units and local area features.
• Ensuring all data capture systems and details of contact are updated in an accurate and timely manner as required.
• Planning and organising daily activities to maximise the time to achieve targeted leasing numbers
• Converting prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Supporting all communities including cross selling based upon potential resident requirements.
• Following up on receipt of required documentation, contract returns and processes payments.
• Managing cancellations in line with targets, and can negotiate a compromise where required
• Undertaking marketing activities to promote the property and monitoring competitor activity
• Periodically leading morning huddles with the broader Sales team
• Ensuring the accuracy of our advertised content (online/marketing materials etc), making use of our knowledge of the assets and regular use of platforms
• Triaging non-sales enquiries and ensuring they are managed in a professional manner

Organisational responsibilities include:

• Following established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Demonstrating appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Identifying areas for improvement, offering suggestions to improve efficiency and productivity, and implementing ideas that achieve operational excellence.
• Keeping abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes.

Role scope includes:

• This role reports to the UK Senior Sales Manager, Student
• This role will support other Greystar brands during peaks of activity as required
• This role will require to be in the Head Office minimum 2 days per week, assuming a reasonable area to work successfully from home

Knowledge & qualifications include:

• Good level of general education evidencing literacy and numeracy
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases/ booking systems, e.g. Salesforce is desirable

Experience & skills include:

• Excellent customer service skills and experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
• The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets
• Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail
• Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• A team player who is evidently approachable and welcoming
• Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using online and web tools/resources for gathering and presenting research and information
• Fluent English verbal and written communication skills
• Additional language skills are desirable