Sales And Service Technician

Service Technician

Ohio Basement Authority, A Groundworks Company, is seeking talented Service Technician to join their team in the Twinsburg OH area!

The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.

Why you should join our Service Team

• Base Pay + Commission with NO CAP on earnings
• Average annual earnings $120,000
• Company Vehicle and Gas Card provided
• Full-time nonseasonal work
• Pre-qualified, high-quality appointments, no cold-calling required!
• Advanced leadership training opportunities from a promote from within led culture
• Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, PTO after applicable waiting periods
• Equity in North America's Leading Foundation Repair and Water Management Company

Job Responsibilities

• Execute appointments scheduled with customers
• Travel to customers' home based on assigned appointments
• Build long-term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non-warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• Other duties as assigned

Qualifications

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred
• High school diploma or GED or equivalent experience
• A valid, non-restrictive Driver's License is required

Requirements

• Full-time
• Remote & Onsite: Reporting into and working remotely of Branch location
• Servicing area within territory

Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before! We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe! Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home. When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history.

Groundworks JOB DESCRIPTION

Service Technician

• Attend appointments scheduled by a Customer Care Representative. Appointments are scheduled based on your availability.

• Travel to a customer's home on a pre-set appointment using a company vehicle.

• Build long-term relationships with customers and professionally represent Groundworks.

• Recommends additional products and services to enhance or improve original installation or remedy a potential issue, by following the sales process.

• Perform yearly maintenance visits, examining work previously completed.

• Perform reactive service appointments, diagnose, and fix any issues.

• Install the additional products purchased by the customer as necessary.

• Adhere to safety/health regulations and procedures when carrying out construction operations.

• Examines work done by the company and determines potential warranty or non-warranty work.

• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager.

• You may be required to assume other tasks or responsibilities not detailed on this list which may be requested from time to time at the Company's discretion.