Account Manager - SMB Sales

We are looking for a dynamic Account Manager - SMB Sales who will be responsible for nurturing and growing our Small and Medium Business (SMB) customer base. You'll act as a strategic advisor, ensuring our clients derive maximum value from HackerEarth's platform while identifying opportunities to expand our footprint across these accounts.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, long-term relationships with SMB clients; act as a trusted advisor.
• Sales Growth & Retention: Own revenue targets for your accounts by upselling and cross-selling HackerEarth solutions.
• Consultative Selling: Understand client business goals and challenges, and position HackerEarth's products to solve their hiring needs.
• Product Demos & Training: Conduct platform walkthroughs and training sessions for stakeholders.
• Renewals & Churn Management: Drive renewal conversations proactively and manage churn risk with timely interventions.
• Feedback Loop: Act as the voice of the customer to internal teams - product, engineering, and support.
• Pipeline Management: Maintain updated records of account activity and forecasts in CRM (e.g., Salesforce/HubSpot).

What We're Looking For

• 2-4 years of experience in B2B sales or account management (preferably in SaaS/startup environments).
• Strong interpersonal skills with a consultative approach to sales.
• Ability to manage multiple client accounts with attention to detail.
• Strong communication and negotiation skills.
• Experience in managing SMB or mid-market customers is a plus.
• Proficiency in using CRM tools and sales engagement platforms.
• Passion for tech, talent, and transforming the hiring landscape.

Nice-to-Have Skills

• Experience in HRTech or working with recruitment/TA teams.
• Prior exposure to selling developer-focused tools or platforms.
• Ability to work in a fast-paced, high-growth environment.

Why Join Us?

• Work with a passionate team solving real problems in tech hiring.
• Flexible work environment and a culture that values ownership.
• Opportunity to work with global clients and cutting-edge technologies.
• Competitive salary + performance-linked incentives.

Perks & Benefits

• Health insurance coverage
• Learning & development allowance
• Performance bonuses and rewards
• Access to HackerEarth's premium developer community