Sales And Operations Spa Manager

Leadership Role At Hand & Stone Hollywood

We're looking for a disciplined, organized and sales-driven leader ready to take charge. At Hand & Stone Hollywood, your mission is simple: grow revenue, elevate performance and run a tight, high-standard spa. If you take pride in results and have the work ethic to back it up, this is the leadership role you've been working toward.

What You'll Do (Core Responsibilities)

Sales Leadership (Primary Focus)

• Drive membership, upgrades, and retail to exceed revenue goals
• Recruit, coach and motivate a sales-focused team
• Hold team members accountable to performance and professionalism
• Lead with structure: clear expectations, clear follow-through
• Build referral + retention success with loyal client relationships
• Analyze KPIs weekly and adjust strategy for fast results
• Ensure every client gets a premium, luxury experience

Operational Excellence

• Maintain flawless organization of schedules, staffing and service flow
• Oversee cleanliness, safety, compliance and policy enforcement
• Manage inventory like a pro, stocked, efficient, visually sharp
• Run productive team meetings and continuous training
• Solve problems with urgency and a commitment to service
• Support a culture of accountability, respect, and high standards

What You Bring

You are… A closer — confident selling memberships, upgrades, and retail Organized & disciplined — structure is your love language Assertive but supportive — you coach AND you hold the line Hungry to win — you don't just hit goals… you raise them A builder — you create strong teams and strong results A leader with 3+ years management experience in spa/wellness/hospitality Strong communication + problem-solving skills Available evenings, weekends, and holidays as business requires

Compensation & Benefits

• Competitive base salary
• Monthly performance bonuses based on revenue + KPIs
• Employee discounts on services, retail + gift cards
• Growth path into multi-unit leadership for top performers
• Work with a stable, repeat-client membership model

This is a role for someone who truly takes ownership. If you want responsibility, influence, and the chance to shine, we're ready for you.

Apply today, top candidates will be contacted immediately. Let's build something exceptional together.