Inbound Sales Development Representative - London

Inbound Sales Development Representative - London

Harness is a high-growth startup that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers' pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, and continues to expand at an incredibly fast pace.

Position Summary

Looking to get into tech sales? No tech experience? That's okay - we'll teach you everything you need to know through our extensive onboarding program! Harness is looking for individuals who are passionate, driven, smart, goal-oriented and are motivated to exceed expectations and advance their career in B2B software sales. As an Inbound Sales Development Representative, you will be the first point of contact for prospects who engage with Harness through demo requests, trials, events, webinars, and marketing campaigns! Your role is to respond quickly, qualify effectively, and convert inbound interest into pipeline for our Account Executives.

This is a high-impact role with direct visibility, clear career progression, and a competitive base salary and bonus structure.

About the Role

• Respond to and qualify inbound leads from web forms, trials, events, & content downloads
• Manage speed-to-lead SLAs and follow-up cadences (minutes and hours, not days)
• Convert inbound leads into sales-qualified meetings for Account Executives
• Cold call, email, leverage LinkedIn & direct mail (get creative!) for strategic outreach
• Leverage tools including Salesforce, Outreach, ZoomInfo, Sales Navigator, and Nooks
• Partner closely with Marketing and Sales to share trends, lead quality feedback, and campaign performance
• Exceed specific daily, monthly, quarterly KPIs and pipeline metrics to help achieve sales goals
• Conduct high-level conversations explaining the value proposition of the Harness Platform

About You

• Proven track record of success and thrive in a metrics-driven culture.
• At the core, you are curious and creative.
• Demonstrate an insatiable desire to learn and improve.
• Adaptable, professional, courteous, and motivated with a strong work ethic.
• Ability to thrive in a fast-paced, startup team environment.
• Ability to proactively resolve problems in a timely manner; develop alternative solutions.
• Have a desire to work hard, exceed expectations, and outperform their quotas.
• A student by nature - not only accepts feedback but seeks it out. Not afraid to ask for help.
• Customer-facing experience preferred

Work Location

• London (4 days in office)

What You Will Have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Quarterly Harness TGIF-Off / 4 days
• Monthly, quarterly, and annual social and team-building events
• Recharge & Reset Program
• Monthly internet & phone reimbursement