Account Manager - Partner Sales

Account Manager

Job Purpose: Hawaiian Telcom is looking for an enthusiastic, people-first Account Manager to drive residential fiber growth through our reseller partner network. In this role, you'll work closely with existing reseller partners to grow Hawaiian Telcom's residential fiber footprint through one-to-one sales interactions. You'll help partners succeed in both direct, digital, face-to-face sales, energize their efforts with tools and incentives, and remove obstacles to increase residential sales activations. If you're energized by personal sales conversations, motivated by results, and excited about growing a program that brings fiber directly to residents, this role is for you.

Essential Functions:

• Drive Residential Fiber Sales
• Grow residential fiber sales through assigned reseller partners focused on 1-to-1, direct customer engagement.
• Support partners in converting homeowner and renter conversations into fiber installations.
• Identify neighborhoods, communities, and opportunities where reseller partners can maximize fiber adoption.
• Consistently achieve residential sales and program growth targets.
• Empower Reseller Sales Teams
• Be the primary sales support and motivator for reseller partners selling directly to residential customers.
• Provide hands-on coaching, product knowledge, and sales messaging tailored to in-home or face-to-face selling.
• Share best practices for objection handling, value messaging, and closing residential fiber sales.
• Partner with marketing to roll out promotions, incentives, and local campaigns that drive sign-ups.
• Support the Sales Journey
• Assist reseller partners with order questions, customer issues, and installation escalations.
• Help resolve order and service challenges quickly to protect the customer experience and sales momentum.
• Act as the bridge between reseller partners and internal teams to keep installs and activations moving.
• Incentives, Commissions & Motivation
• Support residential incentive programs designed to motivate direct sales performance.
• Assist with commission tracking, validation, and partner inquiries to ensure accurate and timely payouts.
• Actively promote incentive opportunities to keep reseller sales teams energized and focused on results.
• Track Results & Celebrate Wins
• Track sales activity, conversions, and performance metrics across reseller partners.
• Monitor results, identify trends, and adjust strategies to drive higher residential fiber adoption.
• Celebrate partner wins and share success stories to build momentum across the program.

Education:

Four years of High School or equivalent

Relevant Work Experience:

2 to 4 years in related field

2--4 years of experience in residential sales, direct sales, door-to-door, or customer-facing sales roles preferred.

Special Knowledge, Skills and Abilities:

Experience supporting or working with reseller or partner sales teams a plus. Telecom, fiber, cable, or in-home services sales experience strongly preferred.

Supervisory Responsibility:

No Supervisory Responsibilities

Salary Range - $60k-$84k

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran