Sales Support / Business Development Representative

Sales Support / Business Development Representative

Transformational Security LLC, located in Columbia MD, is seeking a Sales Support / Business Development Representative to support our U.S. Government and commercial business lines. We operate using a collaborative, team-based approach, and this position serves as a vital member of our Business Development (BD) Team. The successful candidate will play a key role in supporting growth across all market sectors by assisting client engagement, pipeline development efforts, and lead generation.

Core Responsibilities

1. Marketing, Outreach, and Brand Awareness

• Maintain and regularly update website content and social media platforms (e.g., LinkedIn) to strengthen TSLLC's visibility, engagement, and market presence.

• Support execution of a coordinated marketing plan, assisting with go-to-market strategies and outreach campaigns.

• Promote TSLLC solutions through marketing efforts, events, and digital campaigns.

• Coordinate trade show and exposition participation.

• Manage industry memberships and consortium participation.

• Conduct market and competitor analysis to track trends and inform growth strategies.

• Lead targeted outreach campaigns for specific sectors, agencies, and technology domains.

2. Business Development and Sales Support

• Support the growth and maintenance of sales across government, and commercial markets.

• Qualify, and track new business opportunities, coordinating proposal development and capture activities.

• Maintain oversight of the BD travel budget, tracking expenditures and forecasting requirements.

• Support weekly BD meetings, providing updates, metrics, and progress summaries.

• Maintain CRM data integrity and a structured repository of BD materials, templates, and presentations.

• Support and manage partner and channel relationships.

• Coordinate with other company departments to ensure customer requirements align with delivery capability.

• Oversee and assist with proposal efforts.

3. Customer Engagement and Relationship Management

• Respond promptly and professionally to customer inquiries via website, email, or direct communication.

• Coordinate follow-on actions and ensure responsive engagement with existing and prospective customers.

• Maintain customer satisfaction through proactive communication, follow-ups, and performance evaluations.

• Manage customer warranty documentation, service records, and CRM data accuracy.

• Support long-term account health tracking and relationship continuity efforts.

4. Administrative, Operational, and Compliance Support

• Support BD team ensuring smooth execution of campaigns, meetings, and deliverables.

• Prepare recurring reports with accurate and timely metrics.

• Uphold compliance with internal cybersecurity, confidentiality, and data-protection policies.

5. Technical and Analytical Skills

• Demonstrate proficiency with CRM platforms and the Microsoft Office Suite, including advanced Excel skills.

• Conduct business intelligence research on procurement forecasts, competitors, and industry trends.

• Support workflow automation and process optimization to improve team efficiency.

• The successful candidate is expected to develop a clear understanding of TSLLC's technical solutions and services to effectively communicate value to clients and partners.

Pay Range: $65,000 per year