Sales Manager

Sales Manager

Responsible for leading the sales department. The sales manager is responsible for operations, sales performance results, employee supervision, and customer satisfaction in the sales department.

Essential duties and responsibilities include the following:

1. Ensure successful achievement of all monthly sales & CSI objectives for the dealership, as outlined by the manufacturer and the Hendrick pre-owned performance plan objectives.
2. Ensure successful achievement of autoguard tier 3 each month.
3. Ensure MOC reputation achievement each month, per the Hendrick guidelines.
4. Responsible for improving sales and operations.
5. Works with upper management and human resources to make hiring and discipline decisions.
6. Assists sales team with processing or completing sales.
7. Trains and supervises sales team, ensures compliance with manufacturer training requirements.
8. Develops promotions to motivate sales team.
9. Sets schedules for sales team.
10. Oversees department inventory.
11. Interacts with customers to ensure customer satisfaction.
12. Responsible for sale price & trade-in vehicle appraisal decisions.
13. Ensures proper reporting of sales to manufacturer(s).
14. Has working knowledge of factory(s) incentive programs.
15. Attends required manager meetings.
16. Maintains effective employee relations.
17. Maintains an organized, clean and safe work area
18. Participates in required training
19. Follows safeguards rules and regulations.
20. Demonstrates the company's core values
21. Complies with company policies and procedures
22. Observes all federal, state, local and company safety rules and regulations in the performance of duties.
23. Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential function.

Desired education:

o GED

o high school diploma

√ associate degree

o bachelor degree

o master degree

o doctorate degree

Field of study/work experience:

o accounting

√ automotive

o business

o human resources

o information technology

Desired work experience:

o up to 3 years

o 3-5 years

√ 5+ years

Education/experience:

Excellent sales skills, prior supervisory experience preferred. Working knowledge of automotive sales industry.

Certificates and licenses:

√ valid driver's license

o automobile salesperson license

Computer skills:

Intermediate skills in Microsoft Office products. Intermediate ability and knowledge of dealership management system and web based applications.

Communication skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment demands:

Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, employee may be exposed to various work environments and required to perform a variety of tasks. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.

Verbal and writing ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math ability:

Ability to add, subtract, multiply and divide.

Reasoning ability:

Ability to apply common sense understanding to carry out instructions.

Core values:

To perform the job successfully, an individual should demonstrate the following core values:

Servant leadership

Teamwork through trust & respect

Integrity

Commitment to customer enthusiasm

Passion for winning

Accountability at all levels

Commitment to continuous improvement

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.