Order Management & Sales Operation Specialist

Order Management & Sales Operations

This role is critical in ensuring smooth order processing and accurate documentation, while also supporting sales controlling through debit notes validation.

Key Responsibilities:

1. Manage end-to-end order processing, ensuring accuracy and timely execution.
2. Coordinate with internal teams (Sales, Logistics, Finance) to resolve order-related issues.
3. Monitor and maintain order status, delivery schedules, and customer communications.
4. Create returns, free of charge orders, and reporting
5. Validate and process debit notes in collaboration with the Sales Controlling team.
6. Ensure compliance with internal controls and company policies.
7. Support continuous improvement initiatives in order management and documentation processes.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain, or related field.
• English speaker
• 1-3 years of experience in order management or sales operations.
• Hands-on experience with debit notes validation process.
• Strong analytical and problem-solving skills.
• Excellent communication and organizational abilities.
• Microsoft office usage is a must.
• SAP knowledge is a plus
• French speaking is a plus

Benefits:

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Comprehensive Health Insurance for employee + dependents
• Employee Assistance Programme provides a wide range of mental health and wellbeing benefits

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.