✨ About The Role
- The Sales Support Representative will serve as the first point of contact for Field Sales Consultants and Regional Sales Managers.
- Responsibilities include answering inquiries related to orders, returns, and account inquiries.
- The role involves issuing return authorizations and credits, as well as tracing customer order shipments.
- The representative will interact with Distribution Centers to ensure product availability and handle post-order inquiries.
- Adherence to company policies and procedures is crucial while performing job duties and assignments.
âš¡ Requirements
- The ideal candidate should possess excellent telephone etiquette and communication skills.
- A successful individual will be able to handle a high volume of calls efficiently and effectively.
- Experience in customer service or sales support roles would be beneficial for this position.
- The candidate should be detail-oriented and capable of evaluating and resolving customer concerns.
- A proactive approach to problem-solving and the ability to work independently in a remote environment is essential.