Senior Sales And Operations Coordinator

Senior Sales and Operations Coordinator

Rochester, NY, USA, 14609

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.

Job Purpose

The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentals branch or dial a Herc Rentals phone number. The ideal person for this role is energetic, eager to help, and hungry to learn and grow their career. In this role you will learn to...

• Take initiative and work autonomously
• Manage a profit and loss statement
• Effectively grow a diverse portfolio of customers
• Manage a fleet inventory mix
• Become a safety expert
• Be an expert in the equipment rental industry
• Be promoted and grow your career!

What You Will Do

Proactively answer and resolve customer questions

Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors

Optimize routing of drivers by being a DOT Regulations expert

Aid and support the other coordinators at the branch

Be a trusted partner to the territory sales representatives

Manage a portfolio of customers

Maximize revenue through superior customer service on all existing orders

Finalize sales for both inbound and outbound calls

Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment

Generate, process, analyze and review the daily business reports

Support all team members

Build fluency with Fleet, Procurement, and daily dashboard and branch manager checklists

Act as local expert on Optimus and pricing practices

Assist others with Salesforce.com

Continue to open accounts and prescreen customers using eApply

Requirements

High school or GED required, College Degree preferred

2 - 4 year of relatable experience

Must be fluent in Rental Man Fluent with On the Go use

Proficient in DOT Regulations and load securement guidelines

A valid driver's license with a clean driving record

Skills

Ability to drive and operate multiple types of vehicles and equipment

Ability to communicate with customers

Decision Making/Judgement

Initiative

Planning

Personal Organization

Adaptability/Flexibility

Teamwork

Pay Range

$28.85 per hour

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following:

• Keeping you healthy: Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program
• Building Your Financial Future: 401(k) plan with company match
• Employee Stock Purchase Program
• Life & Work Harmony: Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave. Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts
• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.